Senior UX Manager

Zoom Workplace is an AI-driven collaboration platform that integrates communication, productivity, and engagement tools into a unified experience, serving millions globally. Core features include Zoom Team Chat for seamless collaboration, along with industry-leading Tasks and Whiteboard solutions. The Senior UX Manager will collaborate with design, product, engineering, and AI leaders to analyze requirements and create exceptional design solutions for these features. Reporting to the Head of Design, this role involves contributing to a diverse product portfolio and delivering high-quality work in a dynamic environment.

Seeking an experienced Design Manager to lead a collaborative team, fostering trust and shared success. The role involves managing designers to create intuitive, visually polished, and AI-enhanced user experiences for desktop and mobile platforms, emphasizing usability and innovation. Responsibilities include advocating for the team’s decisions and delivering seamless, engaging interactions.

• Leading and supporting a team of Product Designers across multiple cross-functional product teams, ensuring design quality, alignment, and collaboration.

• Coaching and mentoring designers, providing regular feedback, and supporting their professional and personal growth. Acting as a point of contact for your design group, overseeing progress and ensuring alignment with company and team goals.

• Collaborating closely with Product Managers, Engineers, and other stakeholders to plan, prioritize, and deliver high-impact design solutions.

• Ensuring alignment with Zoom Workplace design principles, accessibility standards, and design system, maintaining consistency and scalability across the platform.

• Running and contributing to design ceremonies such as design reviews, critiques, and workshops, fostering a culture of open feedback and continuous improvement.

• Partnering with Engineering and Product leadership to ensure the successful translation of design into implementation.

• Helping to evolve our design systems, processes, and ways of working to support growth and efficiency.

• Contributing to hiring and onboarding new designers and helping build a diverse and talented design team.

• Have experience leading or mentoring designers in a professional setting.
• Have an advanced background in product design with the ability to balance hands-on design work and people leadership.
• Display excellent communication and collaboration skills, with the ability to influence and align stakeholders across disciplines.
• Demonstrate a good understanding of accessibility standards (WCAG 2.1), responsive design, and modern design systems.
• Have expertise with Figma and related design and prototyping tools.
• Have experience working in an agile, cross-functional environment alongside Product Managers and Engineers.
• 5+ years of design experience, including time spent mentoring or managing others.
• Demonstrate a passion for developing people, building culture, and delivering exceptional user experiences in a fast-moving SaaS environment.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.