Senior UX Designer

Position: Senior UX Designer

Location: Toronto, ON (Hybrid)

Job ID#: RQ10510 

Duration: 12 Months

Role Overview

The Senior UX Designer is responsible for delivering user-centered design outcomes across the full service lifecycle. The role follows a structured, multi-phase service design approach and partners closely with business and technical teams to research, design, validate, and continuously improve digital products and services.

There are four distinct delivery phases in which UX Designers produce deliverables aligned with a standard service design playbook and user-centered design principles.

Delivery Phase 1: Discovery

The Discovery phase focuses on understanding user needs, business goals, and the problem space before building a solution.

Key Responsibilities

• Facilitate project kick-off sessions to align stakeholders and define outcomes
  
• Build understanding of:
  
• Problem statements
  
• Short- and long-term business goals
  
• User and business needs
  

Deliverables

• Business Model Canvas
  
• 5 Whys analysis
  
• User personas
  
• Stakeholder mapping
  
• Strategy map
  
• Short- and long-term goals
  
• Risks, fears, and challenges
  
• Clearly defined problem statements
  

User Research Activities

• User interview topic maps
  
• User interview scripts
  
• User interview synthesis (collection, aggregation, and analysis of findings)
  
• User research findings report
  

Inception / Showcase Activities

• Present key findings and insights to extended stakeholders
  
• Align business and technical teams on next steps
  
• Support planning for the Alpha phase
  

Additional Deliverables

• User storyboards
  
• Technical service blueprints
  
• Defined business key performance indicators (KPIs)
  

Delivery Phase 2: Alpha

Alpha focuses on experimentation and hypothesis testing to determine how best to meet identified user needs.

Key Responsibilities & Deliverables

• Optionally conduct a five-day design sprint (or variation)
  
• Produce clickable prototypes for multiple solution options
  
• Validate prototypes through usability testing
  
• Produce research findings reports
  
• Iterate on prototypes based on user insights
  
• Identify processes or policies requiring change
  
• Produce a business proposal to support funding for the next phase
  
• Define solution vision and success metrics
  
• Create a prioritized feature list for Beta
  
• Define user outcomes and KPIs
  

Delivery Phase 3: Beta

The Beta phase involves building and validating a working, user-facing service using agile delivery methods.

Key Responsibilities

• Participate in agile ceremonies including:
  
• Stand-ups
  
• Sprint planning
  
• Backlog grooming
  
• Reporting
  
• Acceptance
  
• Retrospectives
  
• Lead user story creation and validation one iteration ahead of development
  

Deliverables

• User stories and backlog-ready designs
  
• Sketching and ideation workshops
  
• High-fidelity designs and iterative enhancements
  
• User interviews for validation
  
• Synthesis of research findings
  
• Stakeholder and product owner sign-off
  
• Accessibility compliance testing per iteration
  
• Regular usability testing on the MVP
  

Delivery Phase 4: Live

The Live phase emphasizes continuous improvement once the service is fully operational.

Key Responsibilities & Deliverables

• Ongoing user research and usability testing
  
• Accessibility compliance testing as enhancements are released
  
• Analysis of usage analytics and user behavior
  
• Measurement and tracking of KPIs
  
• Continuous iteration and service optimization
  

Skills & Qualifications

User Experience Design (40%)

• Extensive experience applying UX best practices
  
• Strong understanding of mobile-first and responsive design
  
• Ability to iterate designs efficiently and intelligently
  
• 3+ years of experience on complex projects of varying sizes
  
• Experience working within agile (Scrum) environments
  
• Degree or diploma in graphic design
  
• Degree or certification in usability, human-computer interaction, or technical writing is an asset
  
• Experience facilitating user research and usability testing
  
• Accessibility compliance testing experience is an asset
  

Relationship Management (20%)

• Strong communication and mediation skills
  
• Experience working with cross-functional teams
  
• Ability to manage resistance to change
  
• Experience delivering products using balanced, agile teams
  

Technical Skills (30%)

• Proficiency with UX and design tools such as:
  
• Figma
  
• Sketch
  
• Adobe Creative Cloud
  
• Axure
  
• InVision
  
• Zeplin
  
• JustInMind
  
• HTML5, CSS3, and JavaScript (React, Angular, Node.js) are assets
  

Soft Skills (10%)

• Excellent communication and presentation skills
  
• Strong collaboration in distributed teams
  
• Strong interpersonal and negotiation skills
  
• Excellent analytical, problem-solving, and decision-making abilities
  

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done.  See what the top 2% in their field can do for you.   (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1.        Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

2.        Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: [email protected]

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