Location: Cambridge, UK – Hybrid (This position can accommodate flexible working options. However, candidates must be based, or be willing to relocate, within a comfortable commuting distance of our Cambridge office to attend onsite as required.)
Want to lead the design of exceptional player-facing digital experiences across the RuneScape ecosystem?
As a Senior UX Designer within Creative Services, you’ll help shape how players discover, access, and engage with our games and services across web, account, and launcher touchpoints. Embedded within Player Experience teams, you’ll be a key contributor to Jagex’s design standards—crafting experiences that are cohesive, accessible, performant, and aligned with our player-first principles. You’ll blend creativity with technical awareness, designing with empathy while understanding the realities of modern responsive frameworks and digital systems.
What you’ll be doing• Designing and delivering end-to-end player experiences across websites, account flows, and our game launcher.
• Collaborating with Product, Engineering, and Creative teams to translate business goals and player insights into intuitive, cohesive user journeys.
• Championing accessibility and performance to ensure all designs are inclusive, scalable, and optimised across devices and markets.
• Contributing to and evolving design systems and component libraries that drive consistency, speed, and quality.
• Using data and experimentation—analytics, player feedback, usability testing—to iterate and improve designs.
• Creating high-quality design and prototype outputs using modern tools such as Figma and Framer.
• Mentoring and collaborating with designers to elevate craft, share best practices, and promote consistent standards.
• Advocating for the player across all projects, ensuring decisions align with our mission to deliver player-first experiences.
• Proven experience designing for web platforms or complex digital ecosystems.
• Strong portfolio demonstrating user-centred design and responsive web interfaces across multiple devices.
• Proficiency with modern design tools (e.g., Figma, Framer) and strong understanding of accessibility and performance principles.
• Experience working collaboratively with Engineers, Product Managers, and Designers to deliver cohesive experiences.
• Excellent communication skills and the ability to articulate design rationale to creative and technical stakeholders.
• Experience contributing to or managing design systems and component libraries.
• Awareness of front-end technologies (e.g., React) and how technical constraints influence design decisions.
• Familiarity with player or customer journey design, particularly acquisition and onboarding flows.
• Experience with graphic design tools (e.g., Photoshop, Illustrator) and motion tools (e.g., After Effects).
When you join Jagex you can look forward to a generous Perks & Benefits package including:
Private Healthcare, including Dental Plan.
Minimum 6% Pension contributions.
Employee Assistance Programme & onsite Counselling.
Life Insurance.
Discretionary annual performance bonus.
Enhanced family leave policies from day 1.
Flexible working hours.
25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!
We are Jagex: The RuneScape Company- home to one of gaming’s most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years.
As we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025 representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape’s history. For more information, visit www.jagex.com.
Headquartered in Cambridge, United Kingdom, We are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission- to shape the future of online worlds and empower players to make them their own. We’re looking for people to join us who share our ambitions & values - We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences which inspire our communities. Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers’ Heroes by striving to understand our team & player needs, and We Seize The Day by making the most of every opportunity.
Join us. The next era of RuneScape - and the next chapter of Jagex: The RuneScape Company - starts now.
We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability.
If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.
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What We Do
A leader in creating deep and engaging forever games on PC, Console & Mobile that empower our communities. Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers. Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 300 million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are forever games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds. Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focused development ethos empowers players to have a real say in how each game is shaped. Jagex has added to its skill set with the acquisitions of Pipeworks and Gamepires in 2022, bringing our expertise to titles such as SCUM, helping to make SCUM a forever game. It also works with external partners on products such as Melvor Idle and This Means Warp; bringing these titles to new and existing audiences. Jagex employs more than 600 people at its Cambridge headquarters and around the world at Pipeworks in North America, and Gamepires in Europe. We’re always on the hunt for talented people to work across the business, to help the company to achieve its goals.
