Senior UX Designer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Senior UX Designer role with TaskUs:

Your role requires a proven track record of applying user-centered innovation to the design of successful applications and web experiences. You will work closely with cross functional teams — from initial concept and strategy through the execution of design and then product releases. You think strategically and ask big questions that lead to broader opportunities.

Key Responsibilities:

• Define the vision for a product or service.

• Design and prototype elegant solutions for mobile and web applications.

• Partner with brand/marketing on product strategy and definition.

• Identify user needs, sketch solutions with prototypes, test ideas with design researchers, and refine designs with data and user feedback.

• Document detailed interaction models and UI specifications.

• Collaborate with brand/marketing to maintain consistency and coherence across the products.

• Manage your work, deliverables and priorities from concept to completion.

• Guide and direct UX design efforts with other team members based on company defined priorities and team bandwidth.

• Track, assess and offer recommendations to improve the bandwidth and capabilities of the UX design teamCreate wireframes, mock-ups and prototypes.

• Conduct usability testing to validate design directions and inform opportunities for improvement.

• Research best practices in and around web applications to build features that meet the product vision along with address customer needs.

• Drive your design decisions with data — strategize and conduct meaningful user research, collect customer feedback, then synthesize and present your findings as design concepts.

Required Qualifications:

• Have at least 5 years experience designing digital solutions for customers and/or operators/businesses.

• An excellent independent contributor who needs little supervision.

• Proficient in user-centered design methods, exploration, storytelling and detailed interaction design.

• Passionate for solving problems from big picture strategy to the tiny details.

• Empathetic and inquisitive. You are Self-motivated, positive, open-minded, with a desire to collaborate and learn.

• Experienced in working on complex issues that require in-depth analysis of multiple factors.

• Someone who enjoys working in a dynamic, fast-paced environment.

• An effective communicator who can articulate your ideas across all levels of the organization.

• Have a Bachelor’s or Master’s degree in Interaction Design, HCI or similar field.

• Can start ASAP or within 30 days.

Key characteristics of someone who will perform well in this role:

• Adaptability

• Communication, collaboration and teamwork

• Problem-solving

• Design thinking

• A user-centric mindset

• Attention to detail

• Creative and analytical approach

• Understanding of interaction design principles

Education / Certifications:

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Work Location / Work Schedule / Travel: 

• Mostly work-from-home

• Monday to Friday; Mid-shift schedule

• Fixed Saturday and Sunday rest days

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.