Company Summary:
Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Position Summary:
CPI Security, a leader in the security and automation solutions industry, is looking for a Director, Digital Design & User Experience to join our growing team! This is more than “just a job” – it’s your chance for a fulfilling and purpose-driven career. This position is responsible for the strategic direction and management of multi-device user experiences for CPI Security. He/she will be a thought leader on web and mobile digital experiences and drive experiential alignment with Brand marketing, Digital Marketing, CRM, Product, and Ecommerce. You will act as a champion for usability and user centric design in the organization by defining the UX research, design and development process. The position will lead and own the end-to-end user experience ensuring frictionless user interactions that drive true business value. You will play a leading role in our mission to protect our customers and what matters most to them.
Essential Functions
- Accountable for the UX and optimization and execution focused on designing and measuring leading user experience balancing user intent, business needs, and site/mobile performance
- Defines and establishes UX metrics and reporting
- Sets the strategic direction for regular usability/UX research
- Advocates for and educates the business on how to leverage user experience design and development specialists and business analysts to drive the product roadmap forward through mentoring, training and external best practice learning
- Owns the creative/visual designs, user experience and digital performance analytics and user research
Oversight of UX Design and Development
- Researches, formulates, and shares best practices and standards for UX research and development of user experiences
- Drives the UX and optimization strategy focused on designing and measuring leading user experience balancing user intent, business needs, and site performance
- Advocates for new technologies, techniques, and keeps on top of the latest design tools to be able to apply these as needed
- Partners with the Product Management team to define user experience vision, product feature pipeline, business goals, requirements, and functional needs
- Leverages interactive design, information architecture, and visual design to develop and continuously optimize a best-in-class user experience for both web and mobile channel
- Drives innovative solutions and UX designs within platform constraints and technical limitations to enable easy user interaction
- Leads integration of digital platforms, defining functionality, navigation, and interaction models
- Takes ownership of UX design issues and blockers ensuring they are resolved as required
Other Experience Required
- Bachelor’s degree or higher in related field preferred
- Proficiency in Microsoft Outlook, Word, PowerPoint, Excel, Adobe Creative Cloud & Figma
- 3-5 years of experience with website design, mobile design, user experience flows, user experience design, user experience development and requirements management
- Extensive experience with user interface design patterns and standard user-centered design methodologies across multiple platforms
- Functional knowledge of digital commerce business processes
The Perks
- Aggressive pay and the opportunity to work for an iconic brand
- Great medical, dental, vision, short- & long-term disability and life insurance options
- Company paid holidays, floating holiday, and paid time off (PTO)
- 401(k) plan with competitive company match
- Eligible for free monitored security system after 90 days
- Education assistance – we encourage and support our employees who want to improve their skills and further their education
- Engaging and fun company culture that’s made up of a diverse group of people
- Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
- An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff
Top Skills
What We Do
Protecting the southeast for over 25 years, CPI Security® offers wireless security systems, video monitoring & smart home solutions. Let CPI customize a solution for your home or business.
