The Role
Lead UX research, interaction and visual design, prototyping, and usability testing to create customer-centric AI-enhanced experiences. Collaborate with stakeholders, translate insights into scalable designs, and ensure cross-platform consistency.
Summary Generated by Built In
Position Summary...What you'll do...As a Senior UX Designer, you will lead the development and enhancement of user experience strategies by conducting comprehensive research, analyzing data, and synthesizing insights to inform design solutions. This role requires collaboration with stakeholders to align business goals with user needs, driving innovative interaction and visual designs. You will create prototypes, manage usability testing, and ensure design consistency across platforms. Your expertise will support the delivery of customer-centric products that optimize usability and engagement while fostering effective partnerships to achieve strategic objectives within a dynamic environment.
About the team:
The AI Assistance & Support team designs advanced AI solutions that enhance associate experiences across stores and corporate locations. Leveraging expertise in user experience design, stakeholder management, and user research, the team develops intuitive interaction models and customer journey maps. They utilize prototyping and AI systems to improve usability and foster innovation. Collaborating closely with business partners, the team translates research insights into actionable strategies that boost engagement and operational efficiency. Committed to delivering thoughtful, data-driven design solutions, the team supports business goals while elevating the overall user experience.
What you'll do:
What you'll bring:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
About the team:
The AI Assistance & Support team designs advanced AI solutions that enhance associate experiences across stores and corporate locations. Leveraging expertise in user experience design, stakeholder management, and user research, the team develops intuitive interaction models and customer journey maps. They utilize prototyping and AI systems to improve usability and foster innovation. Collaborating closely with business partners, the team translates research insights into actionable strategies that boost engagement and operational efficiency. Committed to delivering thoughtful, data-driven design solutions, the team supports business goals while elevating the overall user experience.
What you'll do:
- Conduct user research including interviews, surveys, and contextual inquiries to identify experience gaps and inform design strategies.
- Develop and refine interaction designs and user journeys based on data analysis and emerging consumption trends.
- Collaborate with stakeholders to align design solutions with business goals and communicate technical concepts clearly.
- Create prototypes and detailed design specifications using tools like Figma, ensuring consistency with style guides and usability standards.
- Lead usability testing, analyze feedback, and iterate designs to enhance user satisfaction and product effectiveness.
- Manage partnerships and provide expert guidance to support business and customer needs.
What you'll bring:
- Extensive user experience design experience: user research, journey mapping, and interaction design.
- Experience in designing AI experiences, which can include AI platforms, multi-agent experiences, multi-channel AI experiences or AI assistants.
- Proficiency in prototyping tools such as Figma, strong use of AI design and artificial intelligence systems in prototyping/building.
- Demonstrated ability to manage and engage stakeholders through effective communication and partnership building.
- Expertise in analyzing and synthesizing data from multiple sources to inform design decisions and improve user outcomes.
- Strong skills in usability testing, iteration, applying user-centered design principles across platforms.
- Ability to independently develop actionable insights and deliver scalable, consistent design solutions aligned with business goals.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...806 Excellence Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related AND 3 years' experience in UI/UX or related area
- OR 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area
- Extensive user experience design experience including user research, journey mapping, and interaction design
- Experience designing AI experiences (AI platforms, multi-agent or multi-channel AI experiences, AI assistants)
- Proficiency in prototyping tools such as Figma and experience using AI design/artificial intelligence systems in prototyping
- Demonstrated ability to manage and engage stakeholders through effective communication and partnership building
- Expertise in analyzing and synthesizing data from multiple sources to inform design decisions
- Strong skills in usability testing, iteration, and applying user-centered design principles across platforms
- Ability to independently develop actionable insights and deliver scalable, consistent design solutions aligned with business goals
- Design certification (for example IDEO U Foundations in Design Thinking Certificate)
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
- Related industry experience (for example retail, supply chain, eCommerce, healthcare)
- Knowledge and experience implementing WCAG 2.2 AA standards and assistive technologies for accessible digital experiences
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
