We seek a talented UX Designer to join a growing team of designers, researchers, and writers supporting clients in federal government. Through our work building and modernizing enterprise software applications, you will have the opportunity to design services, workflows, and products that are simple, intuitive, and satisfying that ultimately help the federal government work better and deliver better services.
As a UX Designer, you will collaborate with product owners and researchers to discover and define product opportunities and then deliver solutions through iterative prototyping and testing. You will take designs from concepts and wireframes through high fidelity mockups and functional prototypes. You will generate ideas and explore possibilities, incorporating feedback, securing stakeholder buy-in, and working with development to ensure end products successfully implement designs that meet your users’ expectations.
This position will be embedded in one of our projects in the federal healthcare IT industry, such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services.
Key Responsibilities
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Work to support the UX vision and strategy established by project leadership in alignment with business objectives.
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Apply human-centered design techniques to understand what people really need.
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Design and communicate design deliverables including customer journeys, service blueprints, user personas, artifacts, scenarios, data visualizations and service models in support of our partner’s needs
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Plan and execute user research and participatory design to inform iterations and generate validated UX designs.
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Ideate to discover and develop designs and solve user experience problems as identified by your project team.
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Work as part of a team to create wireframes, prototypes, and high-fidelity mockups to describe, communicate, and test proposed user experiences.
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Review designs with quality assurance and development teams to answer questions and support successful implementation.
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Assist in the collection, management and analysis of qualitative and quantitative user data, and advise leadership in prioritizing projects to have the most positive impact on the organization.
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Clearly communicate human centered design process and rationale of decisions with internal and external stakeholders.
Basic Qualifications
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Bachelor's degree in design, human computer interaction, business, computer science, computer engineering, information systems or related field.
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8+ years of applied UX design experience in the software industry.
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Able to provide and present a portfolio demonstrating your design process and deliverables such as wireframes, mockups, and functional prototypes.
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Extensive understanding of HCD principles including but not limited to user research, user needs, user feedback and workflows.
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Ability to work using Agile methodologies.
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Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US.
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Candidate must have resided in the US 3 of the last 5 years.
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Candidate must be eligible for public trust.
Preferred Qualifications
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Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.
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10+ years of overall professional experience preferred.
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Master’s degree in design, human computer interaction, business, computer science, computer engineering, information systems or related field.
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Experience in federal contracting or healthcare IT preferred.
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Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services.
Professional Skills
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Complete tasks effectively and on schedule as part of a broader development team.
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Participate in an Agile process to learn quickly and iterate on your project's user experience.
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Able to work within a design system, style guides, content guides, and proven industry patterns to deliver UX.
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Create designs that are easy to use, accessible, and visually appealing to the user.
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Strong skills with creative tools such as Figma, Adobe Creative Cloud, and Sketch.
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Demonstrate excellent written, visual, and verbal communication.
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Ability to work successfully with a cross-functional, diverse, and distributed remote development team.
ob Location: This position requires that the job be performed in the United States. If you accept this position, note that ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$96,367.00 - $163,825.00
Reston, VA (VA30)
Top Skills
What We Do
ICF is a global advisory and technology services company with approximately 9,000 employees in industries across the public and private sectors. For over 50 years, we’ve been helping clients take on some of the world’s most complex challenges to produce exceptional results. Our work is the catalyst to help shape the future for all.
Beyond our purpose-driven work, we invest in our employees and their experience with us. We have numerous options for healthcare and many additional benefits, including immediate access to 401k retirement matching and pet insurance. Our Employee Community Networks help members find support, belonging, and growth by enhancing internal networks and professional development. We offer paid volunteer time and match your donations. As learning is a never-ending journey, we offer tuition reimbursement, mentorship programs, communities of practice to contribute to and grow from, and memberships to LinkedIn Learning and Coursera. We aim to consider every aspect of how to invest in people so they can belong, grow, and thrive with us.
Why Work With Us
At ICF, we are a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. We are not all the same. And that has always been our greatest strength. We are at our best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do th
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