Senior UX Designer, AI Product Design

Senior UX Designer 

The Role 

Fidelity Investments is looking for a Senior User Experience Designer with experience working in web and mobile channels, who is passionate about their craft and excited to explore the opportunities that conversational AI technology presents for making investing approachable for all audiences. 

We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are customer centered, data-focused, collaborative, and iterative. The organization deeply values modern design thinking and problem-solving. 

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The Expertise and Skills You Bring 

• Experience 

• 4-6+ years of UX or related experience is preferred 

• A degree in a related field such as interactive design, architecture, industrial design, graphic design, information systems design, or human factors is preferred 

• Experience working on agile teams delivering value in digital products preferred 

• Experience working in multi-product environments is preferred 

• Experience running and/or using research to support evidence-focused design decisions preferred 

• A digital portfolio we can review online is required 

• Skills 

• An array of design skills, which might include visual, conversational, information architecture, prototyping, front end development, strategic design methods (such as design thinking), user research, or writing 

• Ability to design across all channels including web, native and conversational 

• Effective communication as a writer, presenter, storyteller and facilitator; equally at ease speaking with developer partners or executives 

• A foundation of development knowledge, both web and mobile, bonus for experience with vibe-coding, or NLU/NLP. 

• Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better 

• Partnering with user research to understand the customer problems to tackle 

• Ability to work closely with data scientists and cognitive engineers on AI problems and capabilities 

• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions 

• An unwavering curiosity to ask why 

• Design brings you happiness 

• Senior UX Designers typically: 

• Lead the design strategy and execution on their product team, with some guidance and coaching 

• Help define the design work and deliver business outcomes on the product team 

• Consult with the product owner to help inform product strategy 

• Contribute to the culture of the UXD group 

Note: Fidelity will not provide immigration sponsorship for this position

The Team 

This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. 
#UXDesign 

#UXHiring 

COVID Work Policy (exclude if role is 100% remote)  

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.  

Dynamic Working – Post Pandemic (exclude if role is 100% remote)  

Our aim is to combine the best of working offsite with coming together in person.  For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. 

Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. 

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.