We are recruiting for a Senior UX Design Specialist to join our Journey Experience Team.
If you’re passionate about leading the development of high‑quality UX deliverables grounded in insights and data, then this may be the job for you!
At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.
What You’ll Do
Every day at Skipton is innovation day. Join our Technology team and you’ll discover that we’re constantly focused on real challenges as we build the tools that get things done for our members - quicker than you imagine.
You will be joining the Journey Experience team, consisting of 2 Service Design Leads, 4 Senior Service Design Specialists, 3 Senior Researchers and 6 Senior UX Design Specialists. Our core role is to shape and drive exceptional member experiences by designing simple, seamless experiences that deliver meaningful value for the business and our customers.
- Lead UX design across end-to-end digital journeys, creating intuitive experiences that improve outcomes for members and the business.
- Translate strategic goals and product roadmaps into clear UX priorities, concepts and solutions.
- Use member insight, behavioural data and research to influence product direction, prioritisation and decision-making.
- Collaborate with Product, Engineering and Research teams to define problems, co-create solutions and iterate based on feedback.
- Plan and conduct usability testing, turning insights into continuous design improvements.
- Contribute to and evolve the design system, ensuring consistent and scalable user experiences.
- Champion user-centred design and UX best practice, helping raise design maturity across the organisation.
We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three days a week in our Skipton office, with the remaining two days working from home.
What You’ll Need
What’s In It For You
- Extensive UX design experience with strong skills in interaction design, visual design and responsive/mobile-first experiences.
- Proven ability to solve complex problems through intuitive, user-centred design that delivers measurable outcomes.
- Strong proficiency in Figma and other modern design and prototyping tools.
- Experience planning and conducting usability testing, using research and data to inform design decisions.
- Excellent stakeholder management and influencing skills, confident challenging thinking and driving alignment at senior levels.
- Strong knowledge of accessibility standards (WCAG) and inclusive design principles.
- Experience working within agile product teams, collaborating closely with Product, Research and Engineering functions.
Your work matters.
And the way we reward you matters, too.
At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
- Matching employer pension contribution (up to 10% per annum)
- Colleague Mortgages and access to Skipton products and services at discounted rates
- Flexible working to help balance your commitments
- Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
- Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA
We’re here to make life better for our members.
About Skipton.
Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.
We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them.
You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too
It all means that life at Skipton is more exciting than you imagine.
What it's like to work here
Life at Skipton
We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.
For most of our roles there's the option of blended working, which means we mix working from home and meeting in person. The right balance depends on your role, and what works best for you, your manager, and your team.
We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.
It’s not just our members who are important to us.
You are, too.
Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.
Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas.
What’s more, it’s help that you can actually use too - not just read about.
Apply now
Sounds like you? Then apply now.
You don't need to tick every box - we look for people who care about our members and who want to grow at the same time. The rest can follow.
Skills Required
- Extensive UX design experience in interaction and visual design
- Proficiency in modern design tools
- Excellent communication and influencing skills
- Experience conducting usability testing
- Strong understanding of accessibility standards
What We Do
Not just another building society. Not just another job. Imagine how good it would feel to help someone choose the mortgage they’ll use to buy their first home. Or the account they’ll use to save for it. We’ve been helping people make big financial decisions since 1853. It’s why over a million customers trust us as a good place for their money, and why our colleagues say we’re a good place to work. The Bailey (our head office) The Bailey is the vibrant hub where you’ll find all our central functions. We’re always looking for new talent because we love hearing new ideas. You can choose from a variety of roles that range from marketing and IT, through to audit, risk, products, digital and more – or maybe you’ll join our lively contact centre team. We’re based in Skipton, just a short train ride from Bradford and Leeds, we’re a stone’s throw from the A65 and have some cracking views of the Yorkshire Dales. Our network of UK branches Our branch colleagues are the face of Skipton Building Society. They’re relationship-builders, team workers, great talkers and they’re brilliant at listening too. Everything they do is designed to help customers make the best financial decisions, whether that’s choosing the right kind of savings account or having a full financial review. The Skipton culture Happy colleagues mean happy customers. So, when we recruit, we don’t just think about what’s in it for us, we think about what’s in it for you. It’s one of the reasons we’ve been recognised as one of The Times Best Companies to Work for the last 6 years. Mind, body and spirit With our colleagues’ support, we’ve created a culture that promotes diversity and inclusion. We understand the rich diversity in our Society, and how harnessing that diversity through effective inclusive practice has profound benefits for individuals, teams and the Society it self. This includes a progressive approach to personal well-being.
