The Role
Lead UX/CX design and research for complex, data-rich enterprise healthcare products. Plan and conduct qualitative and quantitative research, create user flows, wireframes and high-fidelity designs, run usability testing, synthesize insights into personas and journey maps, and partner with product, engineering and data teams to validate and iterate solutions.
Summary Generated by Built In
Requisition Number: 2369818
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Core Skills:
Preferred Qualifications:
AI-Enabled Research Capabilities:
Tools & Skills (Desired):
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- UX and CX Design Execution
- andTranslate insights into user flows, wireframes, and high-fidelity designs
- andDesign for complex, data-rich interfaces with a focus on clarity, usability, and efficiency
- andConsider both screen-level usability and end-to-end customer journey quality
- andBalance business, regulatory, and technical constraints with user needs
- User Research and Insight Generation
- andPlan and conduct end-to-end research including user interviews, contextual inquiry, workflow analysis, and feedback synthesis
- andIdentify unmet needs, user pain points, and opportunity areas across complex enterprise workflows
- andSynthesize findings into actionable insights, artifacts (personas, journey maps), and clear recommendations
- Validation and Usability Testing
- andDesign and facilitate usability testing, concept validation, and prototype evaluation
- andIncorporate qualitative and quantitative feedback to refine solutions and reduce delivery risk
- andEnsure designs are iterated and validated prior to development and release
- Cross-Functional Collaboration
- andPartner with product, engineering, and data science teams to align on user needs and experience priorities
- andServe as a bridge between research insights and product decisions
- andCommunicate design rationale and influence decisions through evidence-based storytelling
- andContribute to design system adoption and consistent experience patterns
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's or master's degree in computer science, Engineering, or a related field.
- 6+ years of experience in UX Designer/Researcher, Human Factors, Product Designer or related field
- Demonstrated experience in enterprise or complex software environments
- Experience influencing product and design decisions through research insights
- Solid expertise in qualitative and quantitative research methods
- Familiarity with regulated domains (e.g., healthcare, finance, compliance-driven systems)
- Proven ability to independently plan, execute, and synthesize research
- Proven solid storytelling and communication skills across technical and non-technical audiences
Core Skills:
- Systems thinking and service design mindset
- Stakeholder influence and facilitation
- Data storytelling and visualization
Preferred Qualifications:
- Experience researching AI-powered or data-intensive applications
- Experience supporting design systems with research-backed usability standards
- Experience working in Agile or PI planning environments
- Background in behavioral science, HCI, cognitive psychology, or related disciplines
- Familiarity with accessibility standards (WCAG) and inclusive research practices
AI-Enabled Research Capabilities:
- Prompting and AI-assisted synthesis (e.g., clustering insights, summarizing interviews)
- Using AI tools for rapid analysis of qualitative data sets
- Evaluating human-AI interaction patterns and feedback loops
Tools & Skills (Desired):
- Research Platforms & Tools
- User research platforms: Dscout, UserTesting, UserZoom, Maze, Optimal Workshop
- Survey tools
- Design & Collaboration
- Figma (Make, FigJam), Miro, Mural for synthesis and workshops
- Collaboration tools: Teams, Confluence, SharePoint
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's or master's degree in computer science, engineering, or related field
- 6+ years experience in UX design/research, human factors, product design, or related field
- Demonstrated experience in enterprise or complex software environments
- Experience influencing product and design decisions through research insights
- Expertise in qualitative and quantitative research methods
- Familiarity with regulated domains (healthcare, finance, compliance-driven systems)
- Proven ability to independently plan, execute, and synthesize research
- Strong storytelling and communication skills for technical and non-technical audiences
- Systems thinking and service design mindset
- Stakeholder influence and facilitation skills
- Data storytelling and visualization skills
- Experience researching AI-powered or data-intensive applications
- Experience supporting design systems with research-backed usability standards
- Experience working in Agile or PI planning environments
- Background in behavioral science, HCI, cognitive psychology, or related disciplines
- Familiarity with accessibility standards (WCAG) and inclusive research practices
- Familiarity with user research platforms (Dscout, UserTesting, UserZoom, Maze, Optimal Workshop) and survey tools
- Proficiency with Figma (including FigJam), Miro, Mural, Teams, Confluence, SharePoint
- AI-enabled research capabilities (prompting, AI-assisted synthesis, qualitative data analysis)
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
