Your Daily Adventures Will Include:
- Planning and conducting qualitative and quantitative research to better understand users’ needs, behaviors, motivations, and goals, in order to inform product and design decisions
Collaborating with product, engineering, and design teams to provide actionable insights and deliverables
Identifying and executing on high-impact projects, triaging requests, determining priority and delivering in time for results to be useful
Contributing your research and perspective throughout the entire product development cycle, from discovery and exploration, to launch and post-release
Creating research roadmaps and leading the execution of those roadmaps
Providing guidance to team members and partners on research best practices
Building and scaling research enablement resources (templates, guides, workflows) so teams can run studies efficiently and consistently
Support participant recruitment and management across internal SMEs and external customers
Partner cross-functionally with Customer Success and Support to coordinate access to customers and streamline research efforts
Our Vision of You:
- 7+ years of user research experience
Have a flexible, lean, creative, and pragmatic approach to user research
Experience integrating user research principles into product initiatives and UX design
Strong understanding of the strengths and weaknesses of a variety of research methods, including when and how to apply them during the product development cycle
Proven history of close work with Designers, Product Managers, and Engineers to prioritize research projects
Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly, succinctly, and persuasively across different audiences and various levels of the organization
End-to-end experience with all aspects of the research process (road mapping, study design, recruiting, moderation, analysis, reporting, communicating results and executive presentations)
Demonstrated record of influencing outcomes by delivering actionable research insights
Experience designing research for AI-driven products (e.g., copilots, agents, recommendation systems)
Ability to translate AI capabilities into user-facing implications and research questions
Familiarity with human-AI interaction patterns (assistive, autonomous, human-in-the-loop)
BS (or similar) degree in design, human-computer interaction (HCI), or equivalent experience
Preferred Qualifications:
- Post-graduate degree in a design-related discipline
Experience in a SaaS organization
Experience working in a fast-paced software development environment
Finely tuned analytical skills, you can identify key actionable insights from a wealth of data
Experience with screening/recruiting project-appropriate participants and an appreciation for user research recruitment best practices
Experience using a mix of qualitative and quantitative methodologies
Skills Required
- 7+ years of user research experience
- Experience integrating user research principles into product initiatives and UX design
- Strong understanding of various research methods
- End-to-end experience with all aspects of the research process
Outreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.
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Parental & Family Support — Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
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Equity Value & Accessibility — Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.
Outreach Insights
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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