Senior User Researcher

Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

To achieve our ambitious goals, we’re looking for a UX researcher to join our UX and Marketing Research team. This role will focus on driving research within Grammarly’s Coda team, delivering insights that shape the future of collaborative productivity experiences. Coda combines documents, spreadsheets, and applications into one flexible surface—and this role will help steer the evolution of that surface to better meet the needs of individuals, teams, and organizations.

You’ll collaborate with cross-functional teams—Product, Design, Data Science, and Marketing—to identify critical business questions, apply rigorous methodological approaches, and synthesize insights that inform strategic decisions. Using various techniques, you’ll uncover actionable insights about current and potential Grammarly users. You will also foster a culture of human-centered, data-driven decision-making, helping to guide our evolution as a leader in AI-assisted communication.

In this role, you will:

• Work cross-functionally with data science, product management, product marketing, design, and engineering to identify research topics.
• Design and execute end-to-end custom primary research using a wide variety of methods.
• Lead exploratory and evaluative research to inform product simplification, scalability, and extensibility strategies across the Coda platform.
• Use research to lead vision and strategy discussions by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.
• Act as a thought leader in the research domain, while advocating for the current or potential customers.
• Understand Grammarly’s strategic business goals and user needs to actively contribute toward building a cohesive roadmap with your team.
• Partner with data science and our quantitative researcher to define and monitor key experience metrics, such as new feature adoption and user engagement with AI-enhanced workflows.
• Work quickly and communicate effectively with a fast-paced team focused on speed, rigor, and quality.
• Generate insights that both fuel ideation and evaluate potential solutions.
• Display the ability to work independently and autonomously.

• Has a bachelor’s degree with 6+ years of relevant experience in user experience, applied research,  and product research and development, Master’s degree with 2+ years relevant experience, or a PhD with 1+ years of relevant experience.
• Has experience designing, moderating, and analyzing qualitative research.
• Has experience designing, launching, and analyzing rapid quantitative research.
• Has experience translating research findings into strategic narratives.
• Has experience understanding product experimentation results.
• Has experience mentoring and fostering a culture of growth and development within a research team.
• Has excellent communication skills, effectively articulating the rationale behind research direction and confidently presenting to diverse groups of stakeholders.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.