Jobs at Superhuman

Lead product design for Superhuman Docs, shaping product strategy and translating customer needs into clear, polished experiences. Collaborate with product managers and engineers to prototype, test, and iterate on AI-powered productivity features. Contribute to design-system patterns, work across discovery through high-fidelity execution, and partner with distributed teams across Porto, New York, and San Francisco.

Own the strategy, roadmap, and execution for a major area of Superhuman Go, an AI assistant. Partner with engineering, design, research, data science, and go-to-market teams to develop trusted AI experiences, platform capabilities, agents, integrations, and cross-device workflows. Define user journeys, metrics, experiments, and priorities while translating complex technical capabilities into intuitive products. Drive clarity and execution across interconnected teams and Superhuman’s product suite.

Lead full-cycle B2B sales growth across K12 and higher education markets. Manage pipelines, territory strategy, consultative selling, enterprise negotiations, RFPs, procurement, forecasting, and quota attainment. Coach sales teams, present AI-enabled education solutions to institutional leaders, navigate privacy and compliance concerns, and collaborate with Customer Success, Product, and Marketing.

Supports commercial contracting by triaging requests, reviewing and drafting NDAs, order forms, SOWs, and MSAs, escalating complex issues to senior counsel, maintaining contract records, and improving legal workflows, templates, playbooks, and CLM processes. Partners with Sales, Finance, Security, Product, and Legal Operations on routine contract questions, data privacy and security terms, and scalable self-service resources.

Own the architecture and evolution of Salesforce and the broader GTM technology stack. Design integrations across CRM, quoting, compensation, billing, marketing automation, conversation intelligence, and data warehousing. Build trusted GTM data foundations and AI-native workflows, develop integrations with company products, and lead technical designs for GTM initiatives. Partner with Sales Operations, product, engineering, and AI teams while delivering maintainable systems for the GTM Systems team.

Design activation, onboarding, upgrade, and early-lifecycle experiences across Superhuman’s product suite. Lead growth experiments from hypotheses through polished designs, using qualitative and quantitative insights to improve adoption, engagement, habit formation, and upgrades. Collaborate with Product, Engineering, Marketing, Research, Analytics, and other designers to create cohesive cross-product experiences, communicate design strategy, mentor teammates, and advance design quality.

Leads product marketing strategy for self-serve growth across acquisition, activation, conversion, retention, and expansion. Builds audience segmentation, positioning, research, go-to-market programs, experimentation frameworks, and multi-product adoption initiatives. Partners with Product, Growth, Sales, Lifecycle Marketing, and business unit teams while hiring and developing a high-performing product marketing organization.

Leads finance partnership for the Docs business unit, owning its product P&L narrative, budgeting, forecasting, long-range planning, revenue analysis, business reviews, and product economics. Builds financial models and investment cases, evaluates growth initiatives, explains performance and risks, and advises senior leaders across Product, Engineering, and Go-to-Market. Establishes scalable planning and reporting processes while using AI and automation to improve analysis and decision support.

Own SEO and AEO initiatives across multiple domains, driving organic visibility, qualified traffic, conversions, and AI-search presence. Conduct keyword, competitor, technical, and performance analysis; recommend content, metadata, site structure, and structured-data improvements; partner with content, marketing, web, engineering, and analytics teams; support launches and offsite authority efforts; measure search visibility, citations, mentions, and business impact; and communicate actionable findings to stakeholders.

Provide legal counsel across product lifecycle for AI agents and SaaS products, triage and resolve legal issues, advise Product/Design/Engineering/Marketing, manage IP, monitor AI/privacy regulations, build scalable compliance processes, and deliver training.

Leads web and top-of-funnel growth design across landing pages, acquisition flows, sign-up, and conversion experiences. Manages and develops designers, drives design-led experimentation, builds interactive web tools, shapes growth strategy, and expands scalable design systems. Partners with Growth Product, Engineering, Marketing, Research, and Data Science to deliver high-quality, high-performing web experiences.

Lead top-of-funnel and brand advertising strategy, budgets, media planning, agency relationships, creative execution, and measurement across Grammarly and Superhuman’s multi-brand portfolio. Manage TV, CTV, OOH, digital video, influencer, and audio investments; partner with data science on incrementality and brand lift; develop strategic frameworks; and lead, mentor, and grow a team of brand advertising marketers.

Lead Mail’s growth product strategy across web, desktop, mobile, AI agents, and integrations. Manage growth product managers, optimize acquisition and conversion funnels, develop self-serve monetization strategies, design experiments, analyze data, and drive cross-functional distribution across Superhuman, Grammarly, and Go. Own growth outcomes and revenue accountability while building scalable product-led growth systems.

Automate GRC evidence collection, control testing, compliance workflows, and continuous monitoring across SOC 2, ISO, PCI DSS, and AI governance frameworks. Configure GRC platforms, build evidence collectors and analysis rules, manage compliance-as-code in GitHub, use agentic AI for control mapping and gap analysis, and partner with engineering and control owners on remediation.

Embedded Data Scientist for Superhuman Mail, partnering with product, growth, engineering, and design teams to guide roadmap decisions. Responsibilities include defining product metrics, designing experiments, applying causal inference and machine learning, measuring AI feature quality, analyzing activation and retention, identifying growth and conversion drivers, and communicating insights to stakeholders. The role requires strong Python, SQL, experimentation, statistics, and cross-functional influence skills.

Lead product and growth design for Superhuman Mail, focusing on onboarding, activation, monetization, feature discovery, and habit formation. Define experiments, create prototypes and high-fidelity designs, collaborate with product and engineering, use research and analytics to guide decisions, and influence product strategy. The role requires exceptional visual and interaction design craft, experience with complex systems and AI-powered products, strong storytelling, and the ability to drive measurable business impact.

Own Mail’s enterprise admin, buyer, onboarding, migration, usage-visibility, and team-management experiences. Define the roadmap and buyer journey from evaluation through deployment, expansion, and renewal. Partner with enterprise buyers, IT administrators, Sales, Customer Success, platform, security, and compliance teams. Use customer insights and product metrics to prioritize scalable solutions, improve activation and adoption, and demonstrate organizational value.

Advise People and business teams on employment law, wage and hour compliance, disputes, workplace investigations, executive compensation, benefits, equity programs, and employee liquidity arrangements. Support M&A employment matters, manage outside counsel and litigation processes, monitor cross-border legal developments, and create practical employment and compensation programs across the U.S., Canada, and Latin America.

Provides empathetic, accurate customer support for account, subscription, product, and technical inquiries through email and live chat. Troubleshoots issues, resolves dissatisfaction, collaborates with internal teams, uses AI and support tools to improve efficiency, and contributes to scalable support operations while managing multiple priorities independently.

Provides empathetic, accurate customer support for Superhuman products, handling account, subscription, product, and troubleshooting inquiries through email and live chat. The role requires resolving issues, addressing dissatisfaction, collaborating cross-functionally, improving support operations, using AI tools, and managing multiple priorities independently in a fast-paced environment.