About Us:
Wrapbook is the AI platform for production finance. We’re building a system of action that puts finance teams in control of their whole production, from payroll, to spend, to accounting.
Built for feature films, TV, and commercials, Wrapbook is trusted by teams at Netflix, Paramount, Anonymous Content, and more. With backing from Andreessen Horowitz, Bessemer Venture Partners, and Jeffrey Katzenberg's WndrCo, our team of 350+ is using AI to transform how finance teams work and empower them to do more with less.
The Opportunity - Senior User Researcher | 12-Month Maternity Leave Coverage (Remote - CANADA)
We are looking for a Senior User Researcher to own research for a core product area at Wrapbook. This is a senior individual contributor role for someone who can turn broad, evolving questions into a clear learning strategy without waiting for a perfectly defined brief. You'll lead research from framing through synthesis and activation, helping teams understand our customers, identify the right problems, and make grounded product decisions before direction hardens.
You'll work across complex, connected workflows where user needs, business priorities, and industry requirements intersect. Your work will bring clarity to ambiguity, build a durable understanding of our customers, and influence the direction and quality of experiences across Wrapbook.
This is a temporary 12-month maternity leave converge role.
Own the research strategy and roadmap for a core product area, identifying the highest-impact learning opportunities and aligning research priorities with customer needs, product direction, and business OKRs.
Frame ambiguous questions into focused research plans, selecting the right qualitative, quantitative, generative, or evaluative methods based on the decision, timeline, risk, and available evidence.
Lead mixed-method research across the product lifecycle, including discovery, concept testing, usability testing, field research, surveys, benchmarking, and post-launch evaluation.
Turn complex findings into clear, defensible recommendations that help Product, Design, Engineering, Data, and business partners make decisions and take action.
Build a connected, evidence-based understanding of our customers by synthesizing research with signals from Pendo, product analytics, customer feedback, and existing knowledge in Dovetail.
Define success upfront and partner with cross-functional teams to evaluate outcomes through signals such as speed, efficiency, comprehension, confidence, error reduction, and customer satisfaction.
Shape direction early by surfacing unmet needs, challenging assumptions, and bringing the customer perspective into planning and prioritization before solutions are defined.
Operate at a high AI bar, using AI to accelerate research planning, analysis, synthesis, and knowledge sharing while protecting participant privacy and maintaining research rigor. Create reusable workflows and practices that improve how the broader team learns from customers.
Scale the impact of research by making insights accessible, maintaining a durable research repository, and coaching partners and designers on appropriate research practices.
Communicate research status, decisions, risks, and open questions clearly so partners and leadership have an accurate picture of what we know, what we do not know, and what should happen next.
6+ years of experience conducting user or product research, with a track record of leading mixed-method studies that influenced product direction and delivered customer and business value.
Strong command of qualitative and quantitative research methods, with the judgment to choose an approach based on the decision at hand rather than defaulting to a familiar method.
Experience owning research from problem framing through activation, including study design, participant engagement, facilitation, analysis, synthesis, storytelling, and follow-through.
The ability to navigate ambiguity, work autonomously, and prioritize competing research needs in a fast-moving environment.
Strong analytical and synthesis skills, with the ability to connect multiple evidence sources, identify meaningful patterns, and distinguish durable insights from isolated feedback.
Exceptional collaboration, influence, and communication skills, with a proven ability to align Product, Design, Engineering, Data, and business partners around evidence-based decisions.
A pragmatic approach to research that balances rigor, speed, risk, and the needs of the team without compromising the integrity of the work.
AI fluency and a growth mindset toward reusable, AI-supported research workflows, paired with sound judgment around participant privacy, data handling, and the limitations of AI-generated analysis.
Customer obsession, intellectual curiosity, and the confidence to challenge assumptions when the evidence points in a different direction.
Experience in entertainment, payroll, fintech, accounting, or another complex operational domain is a plus.
Why Join Us
At Wrapbook, creativity meets technology — and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
Work from anywhere in Canada and USA
Health and Dental benefits
Up to 2% matching RRSP / 401K
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply Now
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!
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Skills Required
- 6+ years of experience conducting user or product research
- Experience leading mixed-method studies that influenced product direction and delivered customer and business value
- Strong command of qualitative and quantitative research methods
- Experience owning research from problem framing through activation, including study design, participant engagement, facilitation, analysis, synthesis, storytelling, and follow-through
- Ability to navigate ambiguity, work autonomously, and prioritize competing research needs
- Strong analytical and synthesis skills
- Exceptional collaboration, influence, and communication skills
- Pragmatic approach to balancing research rigor, speed, risk, and team needs
- AI fluency and interest in reusable AI-supported research workflows
- Sound judgment regarding participant privacy, data handling, and limitations of AI-generated analysis
- Customer obsession, intellectual curiosity, and confidence challenging assumptions with evidence
- Experience in entertainment, payroll, fintech, accounting, or another complex operational domain
What We Do
Employers in media production and the entertainment industry are constantly hiring. Freelance employees move between projects and could get onboarded 30 or more times in a single year. And yet, much of the industry uses physical paperwork with no easy way to track payments, often struggling with compliance (due to ever-changing laws and union rules), and has few automation processes in place when it comes time to send payroll reports to their accountants. Wrapbook is an intuitive payroll and insurance solution for those balancing multiple projects. With digital solutions, simplified compliance, and comprehensive reporting, we take the stress away so employers and project-based workers can focus on the big picture. Commercial producers, filmmakers, and anyone creating media deserve robust solutions to meet their unique demands. With Wrapbook, you only have to ask for documents from cast and crew once. Our platform lets you move all the onboarding forms associated with any crew from a project to any future ones, giving you back hours. By swapping out paper timecards with digital ones, approving payroll is now a piece of cake. Crew can log into Wrapbook from any device to enter their hours and expenses. Providing producers with the right tools to onboard crew and process payments helps them put routine work on auto-pilot. That way, they can focus on more compelling tasks. Let us tackle paperwork, payroll, and insurance, so you can continue creating the work that matters.
