Senior User Experience (UX) Designer

Title: Senior User Experience (UX) Designer

Reporting to: Senior Director, Product Management
Location: Bengaluru (Bangalore)

Opportunity:

Get Well is seeking a creative and user-focused UX Designer to shape intuitive, engaging, and accessible experiences for patients, clinicians, and partners. You will play a critical role in translating complex healthcare workflows into simple, human-centered digital interactions. Working closely with the Senior Product Manager, Technical Product Owner, and engineering team, you will ensure our solutions not only meet functional needs but also delight users and drive adoption.

This role offers the opportunity to directly impact how millions of patients and healthcare professionals experience our technology.

User Research & Insight

• Conduct user research, interviews, and usability testing to uncover user needs, pain points, and behavior patterns.
• Translate findings into actionable design insights that inform product direction.
• Collaborate with product managers to define personas, journeys, and use cases.

Design & Prototyping

• Create wireframes, interactive prototypes, and high-fidelity designs that bring concepts to life.
• Create designs keeping in mind the advancing needs of AI based applications
• Ensure designs balance user needs, technical feasibility, and business goals.
• Partner with engineering teams to validate designs and support implementation.

User Experience Excellence

• Advocate for accessibility, inclusivity, and simplicity in all designs.
• Maintain consistency across products through design systems, pattern libraries, and style guides.
• Iterate designs based on feedback from users, product owners, and stakeholders.

Cross-functional Collaboration

• Work closely with Technical Product Owners to refine requirements and acceptance criteria.
• Support product marketing and customer-facing teams with UX input for demos, collateral, and training materials.
• Collaborate with QA to ensure final implementations align with design intent.

• Experience: 6–8 years of experience as a UX Designer, Interaction Designer, or Product Designer, preferably in healthtech or enterprise SaaS.
• Education: Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or related field (or equivalent practical experience).

Skills:

• Strong portfolio demonstrating user research, interaction design, and visual design skills while focusing on advanced AI application needs
• Proficiency with tools such as Figma, Sketch, Adobe XD, or similar.
• Experience conducting usability testing and applying findings to design iterations.
• Knowledge of accessibility standards (WCAG, ADA) and responsive design principles.
• Excellent communication and storytelling skills to articulate design decisions.
• Bonus: Familiarity with healthcare workflows, EHR systems, or regulated industries.
• Mindset: Empathy for users, collaborative spirit, and passion for improving healthcare experiences.

About Get Well:

Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter.

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

About SAI Group:

• SAIGroup commits to $1 Billion capital, an advanced AI platform that currently processes 300M+ patients, and 4000+ global employee base to solve enterprise AI and high priority healthcare problems. SAIGroup - Growing companies with advanced AI; https://www.cnbc.com/2023/12/08/75-year-old-tech-mogul-betting-1-billion-of-his-fortune-on-ai-future.html
• Bio of our Chairman Dr. Romesh Wadhwani: Team - SAIGroup (Informal at Romesh Wadhwani - Wikipedia)
• TIME Magazine recently recognized Chairman Romesh Wadhwani as one of the Top 100 AI leaders in the world - Romesh and Sunil Wadhwani: The 100 Most Influential People in AI 2023 | TIME