Job Description
Become a Senior Experience Researcher for Branch and Teller experiences.
The Design and Customer Experience (DCE) team is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers. At Chase, we're proud to serve nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Our company is built around making a real difference for our communities, doing what's right for our customers, providing our employees with the opportunity to define unique career paths and sharing ideas that will help propel us into the future.
As an Experience Researcher in our consumer banking team, you will scope and craft research strategy, conduct research, and deliver actionable insights on research initiatives related to our Consumer Banking Products. You will be part of multi-disciplinary teams, including Product Designers and Content Designers, committed to designing the future of banking. You will participate in cross-functional collaboration with Product Managers, Data Analysts, and Engineers, informing prioritization, planning, and decisions along the way to execution. We expect you to have strengths in the core user research parts of this process, and a desire to continually broaden and improve your skills.
Job Responsibilities

• Structure and plan simple evaluative research initiatives that address the needs of Product teams
• Design, administer, and report on these research studies, producing associated materials (e.g., screeners, discussion guides, toplines, etc.) with some guidance
• Support generative and formative research
• Present work, and the rationale behind research findings, to product leadership
• Take a question or a problem and be able to translate it into a testable hypothesis-complete with a specific method and tasks that appropriately respond to research, project, and business objectives
• Help non-researchers (Product Designers, Content Designers, Product Managers) in taking part in user research work

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Ability to lead a research study from beginning to end independently
• Experience conducting evaluative research, and supporting generative and formative research
• Demonstrates strong User Research skills; and development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
• Foundational comfort in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
• Foundational experience with key UX Research tools for studies such as remote research, usability testing

Preferred Qualifications, Capabilities and Skills

• Foundational understanding of Accessibility Guidelines and Inclusive Design practices
• Foundational project planning and management skills
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers)

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.