Senior User Experience Designer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior User Experience Designer 

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. 

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. 

One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow. 

Candidate Description 

As a Senior UX Designer, you bring deep expertise in visual and interaction design, creating polished, accessible, and user-centered interfaces that drive clarity and consistency across complex digital products. In this individual contributor role, you're a trusted design partner who leads by example—elevating the craft of UI, contributing to scalable design systems, and ensuring that every interaction feels intuitive and purposeful. 

You are skilled at translating product and user requirements into high-fidelity, production-ready designs, balancing visual quality with functional precision. You collaborate closely with engineers to maintain design fidelity through implementation, and with product teams to ensure visual design aligns with user needs and business goals. Your design decisions are grounded in best practices for accessibility, responsive behavior, and component-based systems, and you continuously refine your work through feedback, critique, and testing. 

Team 

Key Responsibilities 

• Enterprise-Scale UI Design: Lead the design of clean, scalable, and accessible interfaces for complex enterprise applications. Translate user needs and business requirements into thoughtful UX/UI solutions that accommodate multiple personas, workflows, and edge cases. 

• Design System Contribution: Extend and refine Genesys' design system to support modular, enterprise-ready components. Advocate for consistency while supporting flexibility across diverse product contexts and use cases. 

• Cross-Functional Collaboration: Work closely with product managers, engineers, and fellow designers to ensure designs align with roadmap priorities, technical constraints, and platform consistency. Proactively identify dependencies and coordinate with other teams to ensure cohesive end-to-end experiences. 

• Visual and Interaction Craft: Drive visual excellence and interaction polish in enterprise environments where clarity, hierarchy, and usability are paramount. Incorporate accessibility, responsiveness, and interaction states into every design detail. 

• Prototyping & Design Specs: Develop interactive prototypes and detailed design specifications that clearly communicate UI behavior and transitions across user roles and data-heavy interfaces. Partner with engineering to ensure implementation fidelity and resolve edge cases. 

• Mentorship & Craft Leadership: Mentor associate and mid-level designers, providing guidance in enterprise UI challenges such as complexity management, scalability, and adaptive design. Share best practices and foster a culture of high-quality design execution. 

• Feedback & Iteration: Participate in design reviews, critiques, and research debriefs. Iterate designs based on user insights, stakeholder feedback, and evolving enterprise needs. 

Qualifications 

• Experience: 4+ years of proven experience designing enterprise software applications for a global audience, with a strong emphasis on visual design, interaction patterns, and scalable interface systems. Demonstrated expertise in applying design processes across desktop and mobile platforms, including the creation of high-fidelity mockups, responsive layouts, and component-based design assets that support complex user workflows. 

• Design Systems & Collaboration: Proven ability to contribute to and evolve enterprise design systems, ensuring cross-platform consistency and accessibility. Skilled in collaborating with engineering and product partners to implement UI at scale, aligning visual standards with technical feasibility and product strategy. 

• Craft & Proactive Mindset: Deep attention to detail and a proactive approach to visual excellence, component reusability, and UI consistency. Comfortable leading UI decisions on large projects while balancing product goals, technical constraints, and user needs. 

• Professional Communication & Presentation: Exceptional communication skills, capable of articulating design rationale, presenting polished visual work, and facilitating constructive conversations with stakeholders across disciplines and levels. 

• Analytical & Iterative Thinking: Ability to leverage usability insights, customer feedback, and product data to refine UI decisions and inform iteration. Familiarity with accessibility standards (e.g., WCAG) and inclusive design practices. 

• Education: Bachelor’s or master’s degree in design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent practical experience. 

Preferred Experience 

• Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).  

What do we offer

• Stability of a multinational company and the flexibility/speed of a startup company.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• Keep you in the loop: Complete support and transparency from our global/local leaders.

• An A-team: Talented and experienced professionals you can grow professionally with.

• An open & inclusive community.

• Career development: We will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. 

• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.

• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.

• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.