Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Company Overview:
Genesys is a forward-thinking organization dedicated to delivering exceptional and empathetic experiences. Our Design System Team plays a crucial role in ensuring consistency, efficiency, and scalability across our products. We are seeking a talented Mid-Level Designer who is passionate about design systems and eager to contribute to our growing team.
Position Overview:
As a Senior Designer on our Design System Team, you will take a leadership role in defining and enhancing our design system, ensuring it meets the needs of our users and aligns with our brand strategy. You will collaborate with cross-functional teams to create cohesive design solutions and mentor junior designers, fostering a culture of design excellence within the organization.
Key Responsibilities:
1. Design System Leadership:
- Lead the development and evolution of the design system components, guidelines, and documentation, ensuring high-quality design standards and consistency across products.
- Establish a vision for the design system and advocate for its adoption across the organization.
2. Strategic Collaboration:
- Collaborate closely with product managers, engineers, and other stakeholders to gather requirements and ensure that the design system effectively meets user needs and business goals.
- Facilitate workshops and design sprints to gather input and feedback from cross-functional teams.
3. User-Centric Design:
- Conduct advanced user research, usability testing, and data analysis to inform design decisions and iterate on components based on user feedback.
- Champion user-centered design principles and accessibility best practices throughout the design process.
4. Mentoring and Leadership:
- Provide guidance and mentorship to junior and mid-level designers, fostering their growth and helping to elevate the overall quality of design work within the team.
- Lead design critiques and provide constructive feedback to team members to promote a culture of continuous improvement.
5. Visual and Interaction Design:
- Create high-fidelity mockups, prototypes, and visual assets that align with the design system and enhance user experience.
- Ensure the visual language of the design system is cohesive and reflects the brand identity.
6. Quality Assurance and Process Improvement:
- Audit existing components for usability, accessibility, and adherence to design standards, and identify opportunities for improvement.
- Continuously evaluate and refine design processes, tools, and workflows to enhance efficiency and collaboration within the team.
7. Industry Awareness:
- Stay abreast of industry trends, emerging technologies, and best practices in design systems and share insights with the team.
- Represent the design team at internal and external events, showcasing our design system and advocating for design excellence.
Qualifications:
- Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.
- 5+ years of experience in UX/UI design, with a strong focus on design systems and leading design initiatives.
- Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar.
- Deep understanding of design principles, user-centered design, accessibility standards, and best practices in design systems.
- Proven experience collaborating with cross-functional teams and leading design discussions.
- Exceptional communication skills, with the ability to present and articulate design concepts and decisions to stakeholders at all levels.
- A strong portfolio showcasing your design work, demonstrating your experience with design systems and your leadership in design projects.
Preferred Qualifications:
- Experience with design tokens, style guides, and component libraries.
- Familiarity with front-end development (HTML, CSS, JavaScript) and tools like Storybook or similar.
- Knowledge of Agile methodologies and experience working within iterative design processes.
What We Offer:
- The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
- The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.
- Keep you in the loop: complete support and transparency from our global and local leaders.
- An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.
- Career development: we will support your professional growth because your goals are important to us.
- Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
- Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
- Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
- And a fabulous new HQ from near Nyugati Railway Station at Budapest.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
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