About us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the Role (your why)
The Senior Unified Communications Engineer is responsible for providing onsite IP voice/UC support for our client’s environment and assisting with day-to-day issues and troubleshooting to ensure optimal business operations.
This role is based in Perth Australia and will be based at the customer’s premises.
What you’ll do
- Preparing site design documentation for new sites, including specifying equipment and site parameters under supervision.
- Managing the integration of new sites into the operational network.
- Monitoring and managing the performance of all or part of the network and performing reconfiguration work as required.
- Planning and executing large scale network changes.
- Keeping the Team Leader informed on all design and performance issues within relevant responsibility guidelines.
- Completing special projects as required, including new technology evaluation tools, development practices and procedures.
· On-site at a customers premises in Perth CBD
· Australian Citizenship required for clearances
What you’ll bring
- Knowledge of industry standards and government regulations relevant to data communications / networking.
- 5+ years’ experience in a field related to voice and UC support.
- Strong knowledge of one or more of the following:
- Solid skills in Voice and UC Engineering and technologies (Webex)
- Cisco Call Manager
- Unity Connection
- Cisco CUBEs
- Cisco VCS
- Cisco unified attendant console
- UCCX- Cisco contact centre express
- Cisco - CCNA, CCNP (Voice/Collaboration) qualified Ability to work closely within a team.
- Effective presentation skills with the ability to convey technical information across various levels.
- Ability to work with and contribute to collaborative teams to achieve organisational goals and objectives.
- Professional or tertiary qualifications in Communications Engineering, Electronics Engineering or equivalent
- Experience with, or working knowledge of, VOSS4UC for provisioning, administration and lifecycle management within a Cisco Unified Communications environment
Culture and Benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here
· Paid parental leave
· 24/7 Employee Assistance Programme (DataCare)
· Ongoing learning, certifications, and career development opportunities
· Access to industry-leading learning platforms and future skills training
· Recognition programmes that celebrate great work
· Great employee discounts and financial wellbeing benefits
· Meaningful work that makes a real impact
Skills Required
- 5+ years of experience in voice and unified communications support
- Strong Voice and Unified Communications engineering experience, including Webex
- Experience with Cisco Call Manager, Unity Connection, Cisco CUBEs, Cisco VCS, Cisco Unified Attendant Console, and UCCX
- Cisco CCNA or CCNP Voice/Collaboration qualification
- Experience with or working knowledge of VOSS4UC
- Knowledge of industry standards and government regulations for data communications and networking
- Professional or tertiary qualification in Communications Engineering, Electronics Engineering, or equivalent
- Australian citizenship for required clearances
- Ability to work collaboratively within a team
- Effective presentation and technical communication skills
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
