Unemployment Insurance Representative- Senior

 What you’ll do 

• Provide excellent customer service by establishing a rapport with clients and the state agencies.
• Receive and prioritize claims, questionnaires, determinations and other unemployment related data.
• Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.
• Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
• Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
• Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.

What experience you need

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.

• Experience dealing with dated material and/or strict adherence to deadlines

• Excellent analytical skills, problem solving and decision making abilities

• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook

• Ability to type 35 WPM

• You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.

What could set you apart

• Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

• Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently

• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook

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