Title
Senior UKG Pro WFM Consultant
Job Description
Key Responsibilities
Pre-Sales Consulting
- Collaborate with sales teams to engage with potential clients, understand their needs, and present tailored UKG Pro WFM solutions.
- Prepare and deliver high-quality demonstrations, presentations, and proposals that highlight the value of UKG solutions.
- Assist in estimating project scopes, timelines, and costs during the sales process.
Implementation
- Lead or support end-to-end implementation of UKG Pro WFM solutions, ensuring projects are delivered on time and meet client expectations.
- Conduct discovery sessions to gather and document customer requirements, workflows, and objectives.
- Configure UKG solutions to align with customer needs, including time and attendance, scheduling, and labor management.
- Provide training to customers, ensuring smooth adoption and usage of the implemented system.
Support and Optimization
- Provide ongoing support to clients post-implementation, addressing issues and optimizing system performance.
- Act as a subject matter expert to troubleshoot and resolve client concerns effectively.
- Continuously monitor client systems and recommend enhancements to maximize ROI.
Documentation and Business Analysis
- Document detailed business requirements, functional specifications, and workflows for customers.
- Collaborate with cross-functional teams, including functional and technical teams to ensure requirements are translated into effective solutions.
- Collaborate with UKG to find optimal solutions for customers.
- Maintain thorough records of project deliverables, configurations, and client communications.
Required Skills and Qualifications
- Experience: Minimum 8 years of hands-on experience with UKG Pro Workforce Management solutions in consulting, pre-sales, or implementation roles.
- Technical Expertise: Strong knowledge of UKG Pro modules, including timekeeping, scheduling, attendance, analytics, forecasting etc. and compliance features.
- Analytical Skills: Proven ability to analyze customer requirements and translate them into actionable solutions.
- Communication: Excellent verbal and written communication skills, with the ability to effectively engage technical and non-technical stakeholders.
- Project Management: Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
- Support Experience: Expertise in troubleshooting, diagnosing, and resolving customer issues.
- Documentation: Proficiency in creating detailed business requirements, process documentation, and system configurations.
- Education: Bachelor’s degree in business in IT/Business Analysis with certification in UKG Pro Workforce Management modules.
Preferred Qualifications
- Familiarity with HCM or payroll systems integration.
- Demonstrated success in customer relationship management.
Education
Bachelor's Degree: Information Technology (Required)
Languages
Arabic, English
Top Skills
What We Do
Altron is a proudly South African technology group. We harness the power of data, technology and human ingenuity to solve real-world problems, from the everyday to the epic. A technology industry leader since 1965, we’re partnering with customers across all industries to help them grow, build a thriving economy and transform today into a simpler, safer and smarter tomorrow. Altron operates in six countries, employs 4,700+ people and reported revenue of ZAR 7.9bn for the 12-month period ended 28 Feb 2023.