What we do: AI Service Experience Platform
Heard of ChatGPT? Its advanced LLMs with generative AI capabilities allow for seamless understanding and creation of human-like responses. In the enterprise space, Aisera is the “Enterprise ChatGPT” solution!
Aisera, the leading provider of Generative AI and AI Copilot solutions with AiseraGPT, facilitates business transformation by enabling self-service and driving revenue growth. Aisera’s AI Copilot, a universal bot, leverages industry and domain-specific LLMs in IT, HR, Customer Service, Contact Centers, Sales & Marketing, and Finance to deliver delightful human-like experiences. With over 400+ integrations and 1200+ prebuilt and third-party service catalogs supporting AI Workflows, customers typically achieve automation rates of 75% or higher in user requests, resulting in an impressive 80% reduction in operations costs.
Aisera is recognized as a leader in multiple industry analyst reports, including Forrester.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
Position Overview and Impact of the Role:
We seek a talented Senior Software Engineer with CSS, HTML and JavaScript experience who can take a UX design to a customer delighting UI Experience to join our team. The ideal candidate will be passionate about developing high-quality UI software in a cloud- native environment. As a Senior Software Engineer, you will be responsible for the development, testing, and deployment of software solutions using JavaScript, CSS, HTML technologies. You will work collaboratively with cross-functional teams to design and implement software solutions that meet business requirements.
You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.
- Develop high-quality, maintainable, scalable software solutions using CSS, HTML, JavaScript in a cloud-native environment.
- Participate in the design, development, and testing of software solutions to meet business requirements.
- Work with back-end developers to integrate UI components with APIs and Databases
- Work collaboratively with cross-functional teams to ensure timely delivery of software solutions.
- Collaborate with architects and senior developers to implement software design patterns and best practices.
- Participate in code reviews and contribute to continuous improvement of the development process.
- Identify and troubleshoot software defects and performance issues.
- Stay current with emerging technologies and industry trends and share knowledge with the team.
Required Skills:
- 6+ years of hands-on experience in software development using HTML5, CSS3 and JavaScript
- Proficiency with HTML5, including semantic HTML5 elements, and microformats
- Familiarity with CSS preprocessors such as Sass, Less, or Stylus
- Hands on experience building intuitive frontend applications.
- Experience with React, Webpack & Bootstrap.and Node.js required.
- Familiarity with software design patterns and best practices.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork skills.
- Ability to learn quickly and work in a fast-paced environment.
- Passion for software development and desire to continuously improve skills.
- Bachelor's degree in Computer Science, Computer Engineering, or a related field.
Preferred Qualifications:
- Familiarity with agile development methodologies such as Scrum or Kanban.
- Experience with DevOps practices and tools such as Jenkins and Terraform.
- Experience with cloud-native technologies such as Kubernetes, Docker, and AWS
Why Join Aisera?
Fun place to work
Demanding job
Medical, dental, and vision benefits
Holidays and flexible PTO
Paid family leave
401(k) plan
Stock Options
Employment Assistance Program
Top Skills
What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
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