Primary Purpose of Position
This role is responsible for providing support to SMEC Global and ANZ Operations in:
- Planning, coordinating, and booking business travel arrangements for SMEC resources; and
- Assisting in the implementation, integration and maintenance of existing and new systems and platforms (e.g. EBS Expense, Travel and Credit Card Program, Mobiles and Comms, Fleet and Uber).
Key Responsibilities
Travel
- Contribute to the development and maintenance of office systems and processes associated with the Global Travel Group.
- Act as liaison between SMEC and SJ Group internal clients (travelers) and the group’s travel vendor/s.
- Liaise with internal clients over the phone or via email to discuss their travel requirements.
- Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
- Prepare customised itineraries to suit clients’ preferences and budget.
- Make and confirm bookings, either via email/phone or direct using a Global Distribution System (GDS) such as Sabre or vendor booking tool such as CTM Lightning.
- Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
- Proactively and creatively research and advise best options for clients.
- Modify existing bookings to suit a change in client’s circumstances.
- Research destinations and keep up to date with travel industry news.
- Ongoing training with other team members and management.
- Work with clients to determine their needs.
- Maintains strict confidentiality of personal details and itineraries of clients.
- Ad hoc tasks as requested.
Business Improvement Initiatives
Support the SMEC Partnerships & Procurement team in
- recommending and driving future tools and platforms that can drive efficiencies and cost savings for the SMEC Group, assisting all employees and management;
- administration and maintenance of current tools and platforms;
- managing escalations by working with relevant teams to identify root causes of issues achieving satisfactory resolution; and
- creating business reports and analytics that would provide insight to key data points such as system and process performance, compliance, etc.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Skills Required
- Experience planning, coordinating, and booking corporate business travel arrangements
- Experience using Global Distribution Systems (e.g., Sabre) or vendor booking tools (e.g., CTM Lightning)
- Experience with travel and expense platforms such as EBS Expense and travel/credit card program administration
- Ability to advise on visa, medical, baggage, safety, and local customs requirements
- Strong client and vendor liaison skills via phone and email
- Ability to prepare customised itineraries and modify bookings to client needs
- Experience creating business reports and analytics to monitor system/process performance and compliance
- Maintain strict confidentiality of client personal details and itineraries
What We Do
Surbana Jurong and our member companies are a global multidisciplinary consultancy group with more than 120 offices in over 40 countries. We are architects, designers, planners, engineers and other specialists, driven by progressive thinking to create a better built environment. We are united in our mission of Building Cities, Shaping Lives. By designing and delivering quality housing, workspaces, roads, rail, hydropower, dams, underground and coastal protections and other critical infrastructure, we are creating smart and sustainable spaces where communities and businesses, present and future, can thrive. With over 70 years’ experience delivering projects worldwide, we see every project as an opportunity for us to fulfil aspirations and enrich lives. Join us, and join a culture of innovation, passion for problem-solving and commitment to shaping a better future.
