Senior Transformation Consultant

JOB SUMMARY

This job serves as the main engine on projects designed to meet/exceed key performance metrics (e.g., admin cost reduction, process improvement, medical cost/value improvement, and enhanced customer/provider experience) for varying clients within the organization. The incumbent typically works on 1-2 simultaneous client engagements as part of an extended team of client staff, consultants, and other colleagues from the division. The incumbent generates value by playing an active role across all aspects of our engagement. Typical project deliverables include (but are not limited to): capability analysis and definition; operating model (and/or future state) definition; organization and job design; governance and decision rights; process transformation; recommendations for margin improvement; business case development; and metrics design.  The incumbent straddles the entire spectrum from deep quantitative analysis to sensitive change management, all while being adept at navigating a heavily matrixed organization and influencing client managers and staff to transform their business.

ESSENTIAL RESPONSIBILITIES

• Drive across all aspects of engagement delivery, under the direction of the engagement manager, including gathering and analyzing information, formulating and testing hypotheses, developing recommendations, building reports and deliverables, presenting findings and recommendations to client managers and executives, facilitating meetings and workshops, managing workstream workplan, coordinating with others for interdependencies. Able to own a full workstream, from start to finish.

• Actively expand consulting and professional skills through project work, client interactions, mentoring, and formal learning.

• Support internal initiatives including learning and development, team gatherings, and continuous improvement efforts.

• Other duties as assigned or requested.

EDUCATION
Required

• Bachelor's Degree in Business Management, Engineering, Operations, Information Technology, or closely related field

Substitutions

• None

Preferred

• Master's Degree

EXPERIENCE
Required

• 5 years’ experience in the Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice of a consulting firm or similar experience from a consulting-oriented role in a corporate environment or private equity firm

To Include

• 1 year of management experience and/or experience leading teams and/or projects of varying size and complexity

• 1 year of working in complex, matrixed environments or across multiple businesses

Preferred

• 1 year of aggregate project experience from the Healthcare industry (payor and/or provider)

LICENSES or CERTIFICATIONS
Required

• None

Preferred

• Lean Six Sigma (OR)

• Human Centered Design (HCD)

SKILLS

• Strong analytical and quantitative problem-solving skills

• Good business and financial acumen

• Ability to apply creative and imaginative thinking to solve problems in innovative and/or unexpected ways

• Familiarity with exponential technologies (AI/ML, GenAI, Agentic AI)

• Excellent communication skills across verbal, written, and PowerPoint mediums; able to simply and concisely communicate complex ideas and concepts

• Ability to influence without authority - works effectively with people across all levels of the organization

• Ability to work in a collaborative manner, be an active listener; solid facilitation skills

• A flexible working style; comfortable working in team environments or autonomously

• Orientation toward execution; ability to consistently make progress regardless of constraints or roadblocks

• Courage and ability to have difficult conversations, e.g., in a 360-degree feedback setting

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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