About Us:
We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80 percent of employees working in R&D, as part of our proprietary research and development system. By now, we have over 300 million active users worldwide, and we are ranked 5th in global market share.
One dream. One team
Holding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. We celebrate each nationality's special day. At vivo, we make sure your voice is heard, and your culture is respected.
At vivo, we commit ourselves to one thing: do the right things and do things right. We support openness and authenticity, promote self-reflection and continuous learning, and strive to provide a working environment where our talents can perform at their peak.
In a few words
We are looking for an experienced and strategic Senior Training Manager to lead and elevate our retail training ecosystem across Europe, driving capability, consistency, and performance in multiple EU markets.
Your journey ahead:
You will lead the strategy, development, and execution of comprehensive retail training programs across Europe. Working closely with EU HQ and local markets, you will build a high-impact training ecosystem that empowers retail teams and partners to deliver exceptional customer experiences and drive business growth across our smartphone and AIoT portfolio.
You will sharpen and apply your expertise in training strategy, leadership, digital learning, stakeholder management, and performance analytics within a highly international environment.
Your Challenges:
- Define and lead the European retail training strategy to support business growth, elevate customer experience, and strengthen product and sales capabilities across markets.
- Develop high-quality retail training materials for European markets, covering product knowledge, sales capability, and customer experience, including classroom modules, micro-learning content, video materials, and certification tools.
- Lead and enable local training teams and external partners through structured Train-the-Trainer programs, governance frameworks, and quality standards.
- Drive digital learning and LMS excellence, ensuring high adoption, engagement, and effective tracking of training performance.
- Monitor and analyze training effectiveness, continuously optimizing programs to improve key retail KPIs such as sell-out, conversion rate, ASP, and premium product mix.
- Ensure consistent training standards, tools, and reporting mechanisms across multiple European markets.
- Serve as the key interface between China HQ, EU HQ, and local countries to align training strategy and execution.
- Prepare internal reports and performance insights to support strategic decision-making.
Your profile includes:
- Bachelor’s degree or above in Marketing, Business Administration, or a related field; Master’s degree is a plus.
- Minimum 6–8 years of professional training experience, with at least 3 years in a managerial or regional leadership role.
- Strong experience in retail training within consumer electronics, smartphone, or technology industry preferred.
- Strategic thinking with strong business acumen and data-driven mindset.
- Excellent presentation and executive communication skills.
- Strong project management and organizational capabilities.
- Experience managing cross-cultural teams in a regional setup.
- Proficient in Microsoft Office (PowerPoint, Excel, Word).
- Fluent in English; additional European language is a plus.
- Passionate about technology and innovation, with strong ownership and leadership presence.
What We Offer:
- Competitive salary and benefits
- Work with cutting-edge technologies in a dynamic, multicultural team
- Start-up mentality with international company support
- Professional growth and development opportunities
- Open, authentic working environment promoting continuous learning
If this sounds like your next challenge, send us your application.
Top Skills
What We Do
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. vivo has over 18,000 employees across the globe. While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of 10 R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, Xi'an, Taipei, Tokyo and San Diego, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up 7 production bases (including brand-authorized manufacturing centers), across China, South- and Southeast Asia, and more regions, with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions, and is winning more than 400 million users worldwide with its superior products and services. Following the company's core values, which include Benfen, design-driven value, user-orientation, continuous learning and team spirit. vivo has implemented a sustainable development strategy, with the vision of developing into a healthier, more sustainable world-class corporation. Official Site: www.vivo.com/en Facebook: @vivoGlobal Instagram: @vivo_global
