At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Are you a strategic Learning & Development leader who knows how to turn training into measurable business results?
We’re looking for a Senior Training Manager to lead our training strategy, develop high-performing training teams, and drive continuous improvement across our learning programs.
What You’ll Do
• Lead the overall training and development strategy aligned with business goals
• Manage, coach, and develop Training Managers, Trainers, and learning teams
• Design and implement impactful training programs and learning initiatives
• Partner with Operations, Quality, HR, and other stakeholders to address performance gaps
• Track training effectiveness through KPIs, learning metrics, and business results
• Drive continuous improvement across training processes, programs, and methodologies
• Present training insights and recommendations to senior leadership
• Ensure training programs and materials remain relevant, consistent, and aligned with business needs
What We’re Looking For
• 5+ years of experience in Training/Learning & Development, preferably in a BPO or fast-paced corporate environment
• Proven experience managing training teams and/or Training Managers
• Strong background in training strategy, learning program development, and performance management
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical and problem-solving abilities
• Demonstrated ability to lead teams and drive measurable improvements
• Amenable to work onsite in Global One, Eastwood, Quezon City
• Amenable to work on a dayshift schedule
If you're a training leader who is passionate about people development, performance, and business impact, we’d love to hear from you!
Skills Required
- 5+ years of experience in Training or Learning and Development
- Experience in a BPO or fast-paced corporate environment
- Experience managing training teams or Training Managers
- Experience with training strategy and learning program development
- Experience with performance management
- Strong communication and presentation skills
- Strong stakeholder management skills
- Strong analytical and problem-solving abilities
- Ability to lead teams and drive measurable improvements
- Willingness to work onsite in Global One, Eastwood, Quezon City
- Willingness to work a dayshift schedule
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
