Senior Training & LMS Coordinator

Job Summary

The Training and LMS Coordinator supports the administration, coordination, and delivery of company learning programs through managing the Learning Management System (LMS) and training logistics. This role handles online, in-person, and virtual instruction delivery, including maintaining the LMS, supporting users, building reports, and overseeing logistics for ILT and VILT trainings. The Coordinator works closely with Learning and Development, field employees, facilitators, leaders, vendors, and other stakeholders to ensure training programs-online and in-person—are organized, accurate, accessible, and consistently delivered.

Key Responsibilities

• Administer andmaintainthe Learning Management System, including user accounts, course assignments, learning paths, course content, assessments, completion records, and system updates.
• Coordinate the setup and delivery of learning programs in the LMS, including registration, rosters, attendance tracking, course communications, evaluations, reporting, and follow-up documentation.
• Upload, organize, test, andmaintaindigital learning materials, ensuring content isaccurate, current, accessible, and aligned with company branding standards.
• Provide technical support and training to employees, managers, facilitators, and other LMS users; develop andmaintainuser guides, job aids, and system training resources.
• Support instructor-led, virtual, and blended training programs by coordinating schedules, calendar invitations, participant lists, training rooms, facilitator needs, materials, supplies, and technology requirements.
• Prepare, print, assemble, ship, and organize training materials such as workbooks, handouts, name tents, sign-in sheets, agendas, evaluations, and facilitator resources.
• Coordinate traininglogisticswith internal stakeholders and external vendors, including hotel room blocks, meeting space, catering, refreshments, equipment, supplies, and other program support needs.
• Generate, analyze, and distribute reports related to training completion, learner progress, user engagement, compliance requirements, attendance, evaluations, and other key learning metrics.
• Maintainaccuratetraining records and documentation to support audits, compliance requirements, regulatory needs, internal reporting, and program evaluation.
• Communicate with participants, facilitators, managers, vendors, hotels, and business leaders to support training preparation, execution, and follow-up.
• Monitor LMS functionality, system updates, and learner experience; coordinate testing, troubleshooting, and implementation of new features or enhancements.
• Configure and customize LMS features to support learning programs, compliance requirements, reporting needs, and business initiatives.
• Support LMS integrations and data coordination with related systems such as HRIS, communication platforms, reporting tools, and other business systems.
• Track training-related expenses, invoices, purchase requests, vendor confirmations, shipping details, and other administrative documentation as needed.
• Provide on-site or virtual support for training sessions, including setup, participant check-in, materials distribution, technology support, troubleshooting, and session wrap-up.
• Assistwith continuous improvement of LMS administration, training coordination processes, templates, checklists, communications, reporting, and documentation.

• Lead or support projects related to LMS improvements, learning technology enhancements, training operations, and new learning initiatives.

Knowledge and Skills 

• Strong customer service orientation and ability to support employees and leaders at all levels of the organization.
• Proficiency administering or supporting Learning Management Systems and other e-learning platforms.
• Strong organizational and time management skills, with the ability to manage multiple programs, deadlines, schedules, and logistical details simultaneously.
• High attention to detail, especially related to LMS data, course setup, training records, materials, schedules, and participant communications.
• Excellent verbal and written communication skills.
• Ability to interpret training reports, identify data issues, and support accurate record keeping.
• Ability to coordinate logistics with internal stakeholders, external vendors, hotels, caterers, facilitators, and participants.
• Proficiencywith Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Teams. Experience with Power BI is a plus.
• Interestin learning technologies, training operations, employee development, and continuous process improvement.
• Willingness to work collaboratively with cross-functional teams to achieve common goals.

Qualifications

• Minimum of 5years of experience administering an LMS or similar learning platform. Experience with Docebo LMS preferred.
• Experience coordinating training programs, meetings, events, employee programs, or similar business logistics preferred.
• Bachelor’s Degree in Instructional Technology, Communication, Education, ora related field. Relevant experience may be substituted for degree.
• Preferred: Experience supporting instructor-led, virtual, or blended learning programs.
• Preferred: Certificate in learning technologies (e.g., ATD, SHRM or vendor-specific certifications).