Senior Training Consultant

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Design learning that empowers people. Build capability that protects consumers. Help deliver one of Australia's most significant consumer protection reforms.

At AFCA, we're preparing to deliver scam-related dispute resolution under the new Scams Prevention Framework (SPF), a world-leading initiative designed to strengthen protections for Australian consumers and small businesses. This is a rare opportunity to join a high-profile transformation program and play a pivotal role in building the capability that will support its success. 

The Opportunity

As the Senior Training Consultant, Scams, you'll lead the design and delivery of an enterprise-wide learning strategy that supports a major organisational transformation. Working alongside a talented team of change professionals, SMEs and project specialists, you'll create engaging learning experiences that prepare our people to confidently navigate new processes, systems and ways of working. 

This isn't a traditional training role. We're looking for someone who can think strategically, innovate learning solutions and bring complex concepts to life through compelling, practical and engaging experiences.

What You'll Be Doing

• Develop and execute a comprehensive learning strategy and training roadmap for a significant enterprise initiative.
• Conduct training needs analysis and translate business requirements into effective learning solutions.
• Design and deliver engaging face-to-face, virtual and hybrid learning experiences.
• Partner with Subject Matter Experts to convert complex knowledge into scalable, practical learning outcomes.
• Create a diverse range of learning assets including eLearning modules, videos, guides, toolkits, workshops and digital resources.
• Drive continuous improvement through stakeholder feedback, testing and evaluation.
• Champion modern instructional design approaches that support learning transfer and lasting behavioural change

This is initially a 12-month contract role. 

Ready to Make an Impact?

If you're passionate about creating exceptional learning experiences and want to play a key role in shaping how AFCA responds to one of Australia's fastest-growing consumer issues, we'd love to hear from you.

Join us and help build the capability behind Australia's next generation of scam protections

What You'll Bring

You are a creative and commercially minded learning professional who thrives in fast-paced transformation environments.

You'll bring:

• Extensive experience developing end-to-end learning strategies, training plans and learning roadmaps.
• Strong instructional design expertise across both digital and instructor-led learning environments.
• Experience designing engaging learning assets including eLearning, videos, job aids, toolkits and blended learning programs.
• Proven success delivering training programs within large-scale transformation or change initiatives.
• Exceptional stakeholder engagement skills and the ability to influence across all levels of an organisation.
• Experience with learning technologies and authoring tools such as Articulate Storyline, Adobe Creative Suite, Camtasia, Snagit or similar platforms.
• A proactive, self-starting approach and the ability to juggle multiple priorities while maintaining high quality outcomes.

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.