Senior Total Rewards Benefits Administrator

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower 65% of the top companies in the U.S. and businesses like Panasonic, ZoomInfo, Chipotle, Quest Diagnostics, University of Washington, American Airlines, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com.

Job Summary

This role supports the day-to-day administration of U.S. and global benefits and leave programs, with a strong emphasis on employee support, process execution, and operational accuracy. The work is highly hands-on and service-oriented, focused on helping employees navigate benefits and leave while keeping programs running smoothly and consistently.

Responsibilities

• Administers day-to-day benefits and leave processes, including enrollments, terminations, claims, COBRA, FMLA, disability, and employee support.

• Serves as a primary point of contact for employee benefits and leave questions, providing timely, clear, and supportive guidance.

• Maintains accurate and confidential employee, benefits, and leave records.

• Supports compliance with benefits and leave regulations, escalating issues as needed.

• Assists with 401(k) administration and supports global retirement and pension programs.

• Partners with Payroll to ensure accurate deductions, contributions, and timely processing.

• Coordinates benefits billing, reconciliations, standard reporting, and approvals.

• Works with brokers and vendors to support ongoing administration and issue resolution.

• Reviews file feeds and reports, flags discrepancies, and takes routine action.

• Supports global benefits administration by assisting with employee inquiries and program operations across regions.

• Documents and maintains benefits and leave procedures and supports employee-facing communications.

• Identifies small, practical process improvements while maintaining strict confidentiality.

• Provides backup support for compensation analyst on total rewards team.

Who You Are & Qualifications

• 3–5 years of hands-on experience in benefits and/or leave administration, or equivalent HR experience.

• Solid working knowledge of U.S. benefits and leave regulations (ERISA, FMLA, COBRA, HIPAA).

• Nice to have: exposure to self-funded medical plans.

• Nice to have: Experience administering global benefit programs

• Experience administering benefits in ADP or a similar HRIS.

• Strong communicator with a service-first mindset who enjoys supporting employees and answering questions.

• Experience working with brokers, vendors, or insurance carriers in a support role.

• Able to manage recurring processes, deadlines, and follow-through in a fast-paced environment.

• Collaborative, approachable, and reliable—the kind of person people trust to get things done.

• Nice to have: Certifications (CEBS, PHR, SPHR).

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.

In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events.

Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Data informed decision making.

• Customer first. Always.

• Succeed together.

• Relentless about results. Obsessed with excellence.

• Lead the change. Shape the standard.

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings

• Regular opportunities for executive leadership exposure through things like AMAs

• Access to continued learning & development opportunities

• Our commitment to a continuous feedback culture which allows us to drive performance and career growth

• A growing network of Employee Resource Groups

• Company sponsored volunteer hours

• And more!

Our more standard benefits

• Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work

• 14 Paid Company Holidays, includes 2 floating holidays (you choose!)

• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale

• Unlimited infertility coverage benefits through our medical plans

• Additional supplemental health benefits offered to you and your family

• 401(k) retirement program with a fully vested immediate company match

• 16 weeks of paid parental leave for birthing and non-birthing parents

• Health Savings Account (HSA) options and company contributions each pay period

• Flexible Spending Account (FSA) options for pre-tax employee allocations

• Annual remote work stipend to be used on wellness or home office equipment

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email [email protected] for support.

Fraud Alert:

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