Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Senior Test Automation Engineer would be an active member within the Software Quality Engineering Organization, responsible for providing automation and test support for the SW releases of Five9 with focus on the automation test platform, their work involves daily interaction with Developers, Architects, Product Managers and Others to understand the scope of the projects, reporting progress on testing activities, design new test automation methodologies and coaching other members of the team.
As part of the QE team, they are expected to participate in the agile development process, documenting daily the status of the test plans, troubleshot together with developers around customer complex scenarios, procure test environments to reproduce issues, analyze customer defects and reproduce them in the lab, provide demos to internal audiences.
Responsibilities:
- Automated testing of Five9 telecom platform using Python based automation framework
- New test script development for end-to-end product testing using automation framework.
- Test result analysis for executed tests using test framework logs, product logs, traffic dumps.
- Support and extending of automation framework.
- Develop new automation tools
- Detecting of weak points in existing automated process and flows, elimination of these items and control over efficiency for automated flows and processes
- Communication with other departments like Development, DevOps, TechOps, aligning goals and priorities for Test Automation Group with company priorities and strategy
- Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of automation framework and tools through iteration/functionality testing
- Support and new internal tools development for automation testing
- This position requires the ability to be on-call
Required skills:
- Hands-on experience with Python 3x and/or Java or any other OOP programming langauge.
- Solid knowledge of programming techniques and algorithms (OOP, multithreading)
- Experienced user of Linux-based OSes
- Knowledge of SIP protocol and/or other telecom protocols or the desire to learn and be professional area.
- 3+ years of experience in similar automation roles
- Solid knowledge of software development process and software testing methodologies
- Excellent team player with strong analytical and troubleshooting skills
- Experience with SW version control and project/bug-tracking systems (JIRA, Git, ...)
Desirable skills:
- Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.)
- Very strong interpersonal, reliable and communication skills
- Pro-activity in investigation of new opportunities for automation
- Experience with AWS/GCP Automation frameworks for CI/CD processes
- Experience in Test Automation projects for cloud computing solutions (private or public)
- Practical experience with MySQL
- Knowledge of Asterisk or FreeSWITCH usage and configuration level
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
