Senior Telecommunications Analyst

We're searching for a Senior Telecommunications Analyst who supports complex telecommunications systems in a fast-paced healthcare environment. This role you'll design, implement, monitor, maintain and administer software and hardware on hospital telecommunications systems. You'll perform hardware and capacity planning, systems administration, performance monitoring, system management, and problem resolution in a technologically advanced environment.
Think you've got what it takes?
Job Duties & Responsibilities
•    Designs, implements, and documents advanced telecommunications systems and applications
•    Recommends new systems and upgrades, establishes technical and administrative requirements, and helps define ACD, IVR, and auto-attendant needs
•    Coordinates implementation, testing, end-user training, and, when needed, project management for new services or equipment
•    Performs day-to-day administration of telecommunications systems, including hardware installation, configuration, system monitoring, and checklist oversight
•    Troubleshoots complex hardware and software issues, performs root cause analysis, applies upgrades and patches, and helps enforce platform security standards
•    Provides project and application support by leading troubleshooting efforts, coordinating with vendors, documenting systems, and completing assigned tasks within agreed time frames
•    Supports customers through clear communication, issue investigation, timely resolution, cross-team collaboration, and third-level technical support
•    Prepares project time and cost estimates, mentors junior staff on processes and deliverables, and provides on-call, after-hours, and crisis support
•    Stays current on technology by pursuing training, certifications, cross-training opportunities, and industry best practices
Skills & Qualifications
•    High school diploma or GED required
•    Bachelor's degree with coursework in telecommunications, networking, or computer science preferred
•    5 years of experience in an enterprise-level telecommunications environment required
•    Bachelor's degree may substitute for 4 years of experience preferred
 

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.