Senior Telecommunications Advisor

As a senior telecommunications advisor, you play a pivotal role in the design, administration and evolution of network infrastructure (SD-WAN, Meraki, Arista, Cloud, etc.) at Desjardins. You help to ensure the continuous delivery of robust IT solutions, then monitor their quality, security and performance. You serve as a mentor and point of contact, supporting the team as they adopt best practices in architecture, automation, security and operations. You work closely with architects, developers and partners to align solutions with business objectives. More specifically, you will be required to :

• Act as an architectural and operational expert, guide the team as they adopt new technology, encourage skills development and improve delivery speed.

• Serve as a technical mentor, document solutions and maintain a sustainable knowledge base.

• Help analyze, design, develop, test and use IT products while applying best practices in security, data and performance.

• Co-create with architects and business partners to ensure solutions are aligned with organizational objectives.

• Identify and make recommendations on operations that can be automated, then help implement technological solutions to optimize operations.

• Handle major incidents, proactively monitor IT environments and help write post-mortems.

• Provide high-level support for complex incidents, maintain relationships with suppliers and coordinate technological updates.

• Translate client needs into technical solutions, draw up action plans, coordinate their implementation and assess the impact of changes.

• Design or adapt processes and tools to enhance operational efficiency, security and stability.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in IT or a related field

• A minimum of six years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Certification (obtained or in progress) for telecommunications support

• Knowledge of French is required 

• Telecom expertise (Cisco, Arista, Cloud, security, Wi-Fi)

• Knowledge of load balancing systems

• Knowledge of firewall safety rules

• Knowledge of PCI and ITIL standards

• Knowledge of Jira and Confluence

• Available to provide paid 24/7 on-call expert service, on rotation

Ambiguity, Communicates effectively, Customer Focus, Drive results, Interpersonal Savvy, Persuades, Strategic mindset

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-05-28