The Role
Supports and implements Cisco voice infrastructure, including call management, gateways, CUBE routers, IP faxing, phones, and telecom circuits. Troubleshoots voice, fax, SIP, POTS, and PRI issues; monitors capacity, licensing, and billing; coordinates with vendors and carriers; onboards clinics; performs equipment installation and maintenance across hospitals, data centers, and clinics; trains users; and participates in 24/7 on-call support.
Summary Generated by Built In
Requisition Number: 2369504
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Participates in the implementation and support of an advanced Voice Infrastructure that includes Cisco Voice (UC IP phones, Analog devices, video endpoints), Cisco PSTN Voice Gateways and IP Faxing technologies
- Collaborates with IT system analysts to integrate both clinical and non-clinical communications with Cisco Voice infrastructure and to quickly troubleshoot and resolve issues that arise
- Participates in the implementation and onboarding of additional clinics to the network
- Analyzes, troubleshoots, and resolves voice and faxing issues, in addition to proactively monitoring monthly telephony billing reports, system capacity and license usage
- Works with Technology Vendors to troubleshoot ongoing telecommunications performance issues and billing disputes
- Provides IT and end user training on voice systems where required
- Assists with planned and emergency maintenance of Cisco Voice Infrastructure
- Participates in On Call Rotation 24/7
- Physical installation/decommission/maintenance of Cisco CUBE voice routers in (2) data centers
- Physical installation/decommission/maintenance of all telecom equipment in data closets at all 3 hospitals and remote clinic sites
- Break-fix/installation/replacement of all Cisco desk/wall/patient phones
- Partner with telecom carriers on physical telecom testing/diagnostics of analog POTS, fax lines, PRI circuits, etc.
- On-site rounding with end users at 3 hospitals, following major network outages or maintenance events
- Ad-hoc IT escort to facilities, security and mobility vendors requiring access to secure data closets or data center locations
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Any degree with 6+ years of experience (relevant)
- Proven solid analytical and technical problem-solving skills and commitment to customer satisfaction
- Proven solid commitment to personal accountability and ability to initiate action and pursue goals in the face of unexpected changes or obstacles
Preferred Qualifications:
- Experience with Cisco Call Manager 9.x and above, including Unity Voicemail, Contact Center and Jabber products
- Experience working in a 24/7 mission critical data center environment
- Relevant experience in the Healthcare IT environment
- Intermediate experience with voice translation patterns, interactive voice menu configurations, TCP/IP, SIP, faxing, and POTS troubleshooting
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Any degree
- 6 or more years of relevant experience
- Strong analytical and technical problem-solving skills
- Commitment to customer satisfaction
- Personal accountability and ability to initiate action despite unexpected changes or obstacles
- Experience with Cisco Call Manager 9.x or later, including Unity Voicemail, Contact Center, and Jabber
- Experience in a 24/7 mission-critical data center environment
- Healthcare IT experience
- Intermediate experience with voice translation patterns and interactive voice menu configurations
- Intermediate experience with TCP/IP, SIP, faxing, and POTS troubleshooting
Optum Compensation & Benefits Highlights
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Healthcare Strength — Official materials highlight copay and HSA medical plan choices with in‑network preventive care at 100%, prescription coverage, and low/no‑cost virtual visits, plus company HSA contributions. Dental preventive services are 100% in network, and mental health resources include an EAP and premium Calm access.
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Parental & Family Support — Programs include six weeks paid parental leave, up to two weeks paid caregiver leave, and Bright Horizons back‑up care with enhanced family supports. Adoption assistance up to $10,000 for full‑time employees reinforces family‑oriented benefits.
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Equity Value & Accessibility — Financial benefits include an Employee Stock Purchase Plan at a 10% discount, expanding access to equity ownership.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
