About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
Location: Annapolis, MD
Department: Network Operations
Employment Type: Full-Time
Itero Group supports mission-critical technology environments where availability, reliability, and rapid problem resolution matter. We partner with major telecommunications carriers and emergency service providers to deploy and support resilient, next-generation communication networks.
We are seeking a Senior Telecomm Network Administrator who is not only technically strong, but highly resourceful. This role requires someone who can take ownership of complex problems, investigate beyond the obvious symptoms, leverage available tools and resources, and determine a path forward when a documented solution does not already exist.
Position OverviewAs a Senior Telecomm Network Administrator, you will serve as a Level 3 escalation point for complex network, system, and infrastructure issues supporting emergency communication services (ECS) and carrier-grade networks.
This is not a runbook-only support position.
Successful candidates will be comfortable receiving an issue that may be incomplete, unfamiliar, or poorly defined and independently working through it. You will be expected to gather information, identify likely causes, use available documentation and diagnostic tools, test hypotheses, engage the right technical resources, and continue investigating until the problem is understood and resolved.
The position also supports the Go-Live deployment and scaling of wireless infrastructure, physical hardware, network environments, and virtualized cloud applications.
Key Responsibilities- Own Complex Technical Problems: Take responsibility for escalated issues from initial investigation through resolution. Look beyond the reported symptom to identify underlying technical causes and dependencies.
- Perform Advanced Troubleshooting: Diagnose complex network, system, application, and hardware issues across interconnected environments. Develop and test troubleshooting hypotheses rather than relying solely on predefined procedures.
- Work Beyond the Runbook: Use existing documentation, knowledge bases, logs, monitoring tools, vendor resources, command-line tools, and internal expertise as starting points. When a documented solution does not exist, independently investigate and develop a technically sound path to resolution.
- Think Across the Environment: Evaluate how changes or failures in one component may affect routing, switching, firewalls, servers, applications, wireless infrastructure, cloud platforms, and connected systems.
- Drive Issues to Resolution: Maintain ownership of difficult problems, including issues requiring deeper research, vendor engagement, cross-team collaboration, configuration analysis, testing, or escalation.
- Tier 3 Escalation Support: Provide advanced support for issues that cannot be resolved through standard Level 1 or Level 2 troubleshooting within a 24/7/365 network operations environment.
- Infrastructure Deployment: Support Go-Live activities including deployment, configuration, testing, troubleshooting, and optimization of wireless network infrastructure and physical hardware.
- Network Administration: Configure, maintain, troubleshoot, and secure routers, switches, and firewalls supporting highly available carrier-grade environments.
- System & Cloud Management: Support virtualized server and application environments using Red Hat Linux, OpenShift, and related technologies.
- Root Cause Analysis: Identify not only how to restore service, but why an issue occurred and what actions may prevent recurrence.
- Improve Team Knowledge: Document newly discovered solutions, troubleshooting procedures, root causes, and lessons learned so future issues can be resolved more efficiently.
- Cross-Functional Collaboration: Work effectively with network engineers, deployment teams, vendors, carriers, application teams, and emergency service stakeholders to solve problems that cross technical boundaries.
- Experience: 5+ years of advanced network or systems administration experience, preferably within telecommunications, network operations, carrier, public safety, or other mission-critical environments.
- Advanced Problem Solving: Demonstrated ability to independently diagnose complex technical problems where the cause or solution is not immediately known.
- Technical Resourcefulness: Ability to use documentation, logs, monitoring platforms, command-line tools, vendor resources, technical forums, lab testing, packet analysis, and other available resources to investigate unfamiliar issues.
- Critical Thinking: Ability to break large or ambiguous problems into smaller components, identify dependencies, form technical hypotheses, test assumptions, and adjust the troubleshooting approach based on new information.
- Ownership Mentality: Willingness to stay engaged with difficult issues rather than simply escalating them when the answer is not immediately apparent.
- Network Infrastructure: Deep understanding of routing, switching, network protocols, and firewall technologies.
- Juniper Environment: Strong experience supporting enterprise or carrier-grade Juniper networking environments is highly desirable.
- Operating Systems: Strong proficiency with Red Hat Linux system administration.
- Communication: Ability to clearly explain technical findings, troubleshooting steps, risks, and recommended actions to both technical and non-technical stakeholders.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent hands-on professional experience.
- Juniper Certifications: JNCIS, JNCIP-ENT, JNCIP-SP, JNCIP-SEC, or higher-level Juniper certification.
- Cisco Background: Advanced Cisco experience or certifications will be considered, particularly for candidates who demonstrate the ability to quickly adapt their networking knowledge to Juniper environments.
- Cloud & Virtualization: Hands-on experience with Red Hat OpenShift or comparable container and virtualization platforms.
- Troubleshooting Tools: Experience using packet capture, network monitoring, log analysis, diagnostic, and performance-analysis tools.
- Industry Experience: Experience supporting public safety networks, emergency communication services, wireless infrastructure, network operations centers, or major telecommunications carriers.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
Skills Required
- 5+ years of advanced network or systems administration experience
- Ability to independently diagnose complex technical problems with unclear causes or solutions
- Ability to use documentation, logs, monitoring platforms, command-line tools, vendor resources, technical forums, lab testing, and packet analysis
- Strong critical-thinking and hypothesis-testing skills for ambiguous technical problems
- Ownership of difficult issues through resolution
- Deep understanding of routing, switching, network protocols, and firewall technologies
- Strong experience supporting enterprise or carrier-grade Juniper networking environments
- Strong proficiency with Red Hat Linux system administration
- Ability to communicate technical findings and recommendations to technical and non-technical stakeholders
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- JNCIS, JNCIP-ENT, JNCIP-SP, JNCIP-SEC, or higher Juniper certification
- Advanced Cisco experience or certifications
- Experience with Red Hat OpenShift or comparable container and virtualization platforms
- Experience using packet capture, network monitoring, log analysis, diagnostic, and performance-analysis tools
- Experience supporting public safety networks, emergency communication services, wireless infrastructure, network operations centers, or major telecommunications carriers
What We Do
Itero Group is a Women-Owned Small Business that brings simplicity to complex transformations. Our comprehensive delivery solutions – Artificial Intelligence, Agile, Program and Project Management, Process Improvement, Testing, and Innovation as a Service – and innovative business consulting services simplify how work is defined, done, delivered, and measured for private and government sector clients. As transformative delivery experts, we challenge the status quo and empower our clients to become digitally enabled and data-driven organizations. Our experienced thought leaders, dedicated team players, tenacious workers, and creative minds are the catalysts for change that drive our success. At Itero Group, we foster a vibrant corporate culture built on six key pillars: leading with integrity, creating and innovating, inspiring excellence, respecting the team, driving results, and having fun. We prioritize diversity and inclusion, regularly engage with our growing hybrid team, and offer enhanced benefits to ensure an excellent, exciting, and empowering experience for every employee. Founded in 2017, Itero Group has become a leader in our field and a trusted partner to our clients. Connect with Itero Group today to learn more about our solutions and dynamic career opportunities to simplify complex transformations and drive positive change in the world around us.
