Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary:
This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.This position will help work on strategic responsibilities such as SQL Server and Windows upgrade-in-place project, speeding up and improving the reliability of SQL Server patching, and improving capabilities to troubleshoot SQL Server performance problems quickly.
- Responsibilities:
- Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues
- Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
- Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
- Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes
- Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
- Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
- Supports change implementations and proactively identifies potential issues resulting from the changes
- The position will be for a Senior Technology Services Lead initially for SQL Server database technology with expansion possibilities into MongoDB, TigerGraph, SingleStore, and Cassandra.
Required Qualifications:
- Required Qualifications
- 5 years of job related experience required .
- Strong experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings.
- Deep understanding of Microsoft Windows Server operating systems, including administration, configuration, troubleshooting, and performance optimization.
- Proven expertise in SQL Server performance tuning, including query optimization, indexing strategies, resource management, and database health monitoring.
- Strong knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance.
- Demonstrated ability to design, implement, and maintain secure, scalable, and highly available database solutions that support critical business operations.
Desired Qualifications:
- Financial industry experience required.
- Knowledge of Linux based database such as MongoDB, TigerGraph, SingleStore, or Cassandra.
- Powershell or Python programming knowledge.
Skills:
- Collaboration
- Influence
- Production Support
- Risk Management
- Solution Design
- Analytical Thinking
- Architecture
- Innovative Thinking
- Result Orientation
- Stakeholder Management
- MS SQL Server
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- 5 years of job related experience
- Experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings
- Deep understanding of Microsoft Windows Server administration, configuration, troubleshooting, and performance optimization
- Expertise in SQL Server performance tuning, including query optimization, indexing strategies, resource management, and database health monitoring
- Knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance
- Ability to design, implement, and maintain secure, scalable, and highly available database solutions supporting critical business operations
- Financial industry experience
- Knowledge of Linux-based databases such as MongoDB, TigerGraph, SingleStore, or Cassandra
- PowerShell or Python programming knowledge
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Fair & Transparent Compensation — The $25/hour U.S. minimum wage, reaffirmed in recent company materials, sets a clear compensation floor that lifts entry-level and operations pay. Public salary information and disclosures provide visible benchmarks for pay across roles.
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Parental & Family Support — Parental leave extends up to 26 weeks with 16 weeks fully paid for eligible teammates, alongside backup child and adult care and a dedicated Life Event Services team. Family-building assistance offers up to a $20,000 lifetime reimbursement and bereavement leave provides 20 paid days for loss of a spouse, partner, or child.
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Retirement Support — Retirement programs include a 401(k) match up to 5% of eligible pay plus an additional 2–3% annual company contribution based on service. These employer contributions add meaningful long-term value beyond base pay.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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