As part of the Wolters Kluwer Health Clinical Effectiveness team, the Senior Technology Product Manager – Transformation role for Medi-Span will define and manage aspects of the Medi-Span product roadmap involving Transformation projects that enhance operational efficiency, support effective product lifecycle management, and connect the pre and post-sales Customer Journey. This role requires a unique blend of product management skills including technical and business aptitude, strong execution skills, strategic understanding, and cross-functional collaboration.
Hybrid: Eight days a month we come together in the office to experience the value of connecting with colleagues. You will report to the Associate Director, Product Management for Health CE Management.
Hybrid Locations: USA-IN-Indianapolis- Woodfield Crossing Blvd. | USA-MA-Waltham-Third Ave | USA-NY-New York-Liberty St | USA-PA-Philadelphia-Market St | USA-IL-Chicago-West Adams St | USA-IL-Chicago-LaSalle St | USA-WI-Madison-E. Washington Ave. | USA-WI-Madison- Junction Rd |
ESSENTIAL DUTIES AND KEY RESPONSIBILITIES
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Opportunity Analysis: Use Lean product discovery practices to recommend and justify project ideas that support the product line Transformation strategy based on benefits vs. costs and feasibility analysis.
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Stakeholder Management: Inspire, inform, and engage key stakeholders including executive leadership to gain and maintain support on the product line’s Transformation initiatives. These include: Scaling Operations (platform consolidation, portfolio consolidation, and workflow automation via AI and other approaches) and Connecting the Customer Journey (improvements to the pre and post-sale customer experience).
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Project Accountability: Define and lead Transformation projects with minimal guidance from concept to business case approval to development to go-to-market (GTM) execution, and to post-launch monitoring.
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Cross-Functional Collaboration: Work closely with Engineering, Clinical Content, Product Management, Systems Implementation, Customer Support, Customer Success, and Marketing to identify and deliver product line changes to support the Transformation vision.
Other Duties
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Become an expert at the Customer Journey across market segments and customer workflows, particularly those relevant to Transformation initiatives.
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Contribute to the ongoing product strategy process.
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Identify and roll out process improvement initiatives.
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Other duties as assigned by supervisor.
Education:
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Bachelor’s degree in business, computer science, or healthcare or equivalent field preferred
Experience:
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Minimum 3 years’ experience with hands-on B2B SaaS product management taking ideas from concept through go-to-market launches.
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Minimum 1 year experience with healthcare technology products.
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Proven track record of managing product line projects with project management and product management skills including risk mitigation, regulatory awareness, customer-to-engineering requirements translation, stakeholder engagement, holistic go-to-market planning, and success criteria identification and monitoring.
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Experience with healthcare embedded data and embedded data workflows is a plus.
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Experience using tools such as Jira, Confluence, and Aha! is a plus.
JOB QUALIFICATIONS
Other Knowledge, Skills, Abilities or Certifications:
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Excellent time management and organizational skills to manage multiple complex projects simultaneously.
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Strong analytical and critical thinking abilities to solve complex challenges with multiple sources of information.
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Ability to understand problems at a high-level and feel comfortable diving into the details to resolve ambiguity.
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Superior communication and interpersonal skills.
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Strong listening skills, asking questions and giving feedback.
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Ability lead across global, cross-functional teams.
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Competency in Microsoft applications including Word, Excel, PowerPoint, Teams, and Outlook.
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Confidence to speak up and take action with a sense of ownership.
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Certification in Product Management (e.g., Pragmatic Institute) preferred.
TRAVEL REQUIREMENTS:
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Maximum 10% Travel – typically up to two US travel activities per quarter (2-3 days each) for customer engagement and team activities.
Compensation:
Target salary range CA, CT, CO, HI, NY, WA: $112,000-$156,650
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
