Technology & Executive Support Technician

About the Role:

Tubi is looking for a Technology and Executive Support Technician to work in our New York office. The technician will be responsible for providing best-in-class support for Tubi employees in New York and remotely support San Francisco, Los Angeles, London, and Beijing offices. This includes direct support of C-Level Executives and their support staff. This is a key role, interfacing across multiple departments and business units. A successful candidate will be technically adept, hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The role requires one to maintain a high degree of professionalism and discretion, have superior hardware and software skills, and possess strong interpersonal skills. 

Responsibilities:

• Provide hands-on support for Tubi employees who are experiencing desktop hardware, software, mobile, audio/visual, and networking issues and provide complete follow-through to a successful resolution
• Be proactive in identifying problems and areas of improvement to reduce end-user downtime
• Work within the Desktop and Executive Support team to provide best-in-class, white-glove support to Executives and their assistants in the New York, San Francisco, and other satellite locations
• Plan, schedule, and execute computer equipment installations, imaging, upgrades, and replacement projects
• Provide white glove support during the onboarding and offboarding of users across the organization
• Support special events/ meetings in house and remote locations requiring travel as needed
• Log, update, monitor, and follow up on support requests in the ticketing system
• Manage and prioritize tasks efficiently, and to the required level of quality, within the context of the objectives supplied by management
• Procure, image, and deploy Mac and Windows desktops and laptops using the current Tubi imaging toolset   
• Stay up to date with the latest technologies and security best practices used within the company
• Train employees on current and new technologies available to them 
• Work directly with the wider Technology team on special projects, including but not limited to new technology deployment and cybersecurity initiatives
• Work with the support team and all other Technology groups to escalate and follow up on complex issues and projects
• Support remote access and cloud technologies to ensure that employees can work from remote locations
• Serve as a liaison between Tubi and third-party vendors
• Provide after-hours and weekend support as needed

Requirements:

• Formal education is preferred in a technical discipline
• Minimum 5 years experience in a Corporate Help Desk/Desktop Support environment including support of C-Level Executives
• An excellent customer service manner is required, with the ability to handle challenging support situations with a calm and methodical approach
• Demonstrate strong technical knowledge and advanced-level troubleshooting skills
• Flexibility to work varying hours to support special events and system maintenance windows
• Detail-oriented to carry out tasks thoroughly with accuracy and consistency
• Experience with implementing and supporting enterprise technologies like G-suite, Okta, Slack, Box, Office 365 and its admin functions - advanced Gmail and Outlook configuration- i.e. delegations, mailbox access, etc.), Okta
• Have a good understanding of networks in a corporate environment
• Experience supporting multiple platforms of desktops and mobile devices: Windows, MacOS,  iOS and Android
• Knowledge of IOT, automation systems, networking, AV, and infosec best practices
• Ability to quickly and appropriately prioritize and/or escalate multiple requests and bring them to successful resolution  
• Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals
• Excellent interpersonal skills for written, oral and face-to-face communications

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is is listed annually below. This role is also eligible for an annual discretionary bonus, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.

New York City and Westchester County, NY Compensation

$86,000 to $115,000 / year + Bonus + Benefits

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