Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Senior Technology Consultant supporting the Onboard Wi‑Fi Technology Team, you'll help shape and advance strategic technology initiatives that enhance the inflight connectivity experience and support Southwest Airlines' business goals. You'll partner with Customers across Technology, Customer Experience, Innovation, and Tech Ops to identify opportunities, evaluate business value, recommend priorities, and define solutions that deliver meaningful impact. Serving as a trusted advisor to Leadership, you'll translate complex technical concepts into actionable insights for audiences ranging from engineers to senior executives. This role leverages expertise in networking, satellite connectivity, cloud technologies, data platforms, and analytics to support initiatives such as onboard Wi‑Fi modernization while driving informed decision-making and continuous innovation.
Additional details
This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Identify new ways to create value through business process improvements and technology enhancements proactively
Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges
Drive solutions within a Team/group without being a subject matter expert
Complete assigned and project tasks with minimal direction
Partner with Senior Leadership across the Company to lead various activities required in the ongoing development and delivery of strategic initiatives
Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed
Anticipate large-scale, complex challenges within domain; including risk, dependencies, timelines, scope, etc.
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Skilled in talking to others to convey information effectively
Ability to communicate information and ideas verbally or written so others will understand
Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA, or similar tools
Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau, or similar tools
Education
Required: High School Diploma or GED
Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
Experience
Required: Expert-level experience, expansive and far reaching knowledge in:
solving complex problems and driving multiple stakeholders towards implementable solutions
leading programs that can span multiple work groups and/or departments
Preferred: Knowledge of AWS services, including S3, Redshift, APIs, and data lake architectures, with the ability to analyze complex datasets and translate findings into actionable recommendations
Preferred: Experience in satellite networking using LEO and GEO constellations
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
Pay & Benefits
Competitive market salary from $138,800.00 per year to $154,200.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- High School Diploma or GED
- Bachelor's degree in Computer Science, Engineering, Information Systems, or similar field (or equivalent advanced level experience)
- Expert-level experience solving complex problems and leading programs spanning multiple work groups or departments
- Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA, or similar tools
- Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services (SSAS), Oracle Business Intelligence Enterprise Edition, Tableau, or similar analytics/BI tools
- Knowledge of networking, satellite connectivity, cloud technologies, data platforms, and analytics
- Authorization to work in the U.S. (U.S. citizenship or current authorization); no sponsorship available
- Ability to travel occasionally and attend on-site meetings at corporate campus as needed
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
