Senior Technical Writer

About the Role:

As a Senior Technical Writer at CleverTap, you will collaborate with the product writing team to update technical documentation, including user and developer documentation. Our fast-growing B2B SaaS company is currently seeking a professional Technical Writer to join our expanding team.

We want someone who doesn't just write, they innovate. You experiment with AI tools, automate repetitive tasks, stay current with tech writing trends, and contribute to the community. You're as comfortable writing SDK docs and reading code as you are crafting UX microcopy or recording video tutorials.

What will you do:

1. Technical Documentation

• Write and maintain SDK integration guides, API docs, changelogs, and release notes for multiple platforms (iOS, Android, Web, Unity, Flutter, React Native)

• Create user guides for marketers and business users

• Develop partner integration documentation at scale

• Review code samples and collaborate with engineering teams

2. UX Copy for New Features 

• Write copy: tooltips, onboarding flows, CTAs, empty states, microcopy

• Collaborate with product/design teams to ensure copy clarity

3. Video Content Creation 

• Create multimedia storyboards and product walkthrough content

• Create screen recordings with voiceovers using Trainn, Camtasia, or Loom

• Optimize videos for different audiences (developers vs. marketers)

4. Innovation & Automation

• Drive AI-driven documentation initiatives (chatbot training, LLM experimentation)

• Help with building automation workflows to eliminate repetitive tasks

• Own improvement projects (broken link detection, feedback loops, analytics)

What are we looking for?

Must have:

• 5-10 years years technical writing experience, at least 2 years in B2B SaaS

• Proven SDK/API documentation portfolio with code samples required

• UX writing experience - tooltips, onboarding flows, product microcopy

• Video creation experience - tutorials, demos, screen recordings

• Programming proficiency - Understand samples in Java, Kotlin, Swift, JavaScript, or React Native

• Dual-audience capability - write for developers AND non-technical users

• Git/GitHub, Markdown, JIRA, Agile workflows

• Curiosity about AI/automation - show us what you've experimented with

• Stay Current - follow tech writing blogs, communities, conferences

Good to have: 

• Markdown Authoring

• Marketing automation or customer engagement platform experience

• Hands-on coding experience with HTML, Java, Python etc.

• Active in tech writing communities 

• Published articles, blog posts, conference talks, or open-source contributions

• AI tool experience (GPT-4, Claude, Cursor, AI writing assistants)

• Built automation workflows (Python scripts, GitHub Actions)

• ReadMe.io, GitBook, or similar modern doc platforms

• Advanced video editing, motion graphics, and design skills

• Experience in previous companies with cloud platforms, databases, OpenAPI/Swagger

Who will you report to: Associate Director - Product Documentation

Measures of Success:

• Reduced support tickets

• Project schedule adherence  

• Impact of owned innovation initiatives

Why join us:

• Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.

• You are passionate about technology and its impact on the high-growth mobile technology space

• Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.

• Work with the smartest people who built software impacting billions of people

• Work in a fast-paced, dynamic environment where your contribution matters

Learn More

Get to know us better before you apply!

Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.

• Clever.AI

• CleverTap Developer Documentation

• Blogs

• TesseractDB™

• CleverTap Product Demo

• Values 

About CleverTap:

CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.

Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.

Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, Europe, the Middle East, Asia, and LATAM.

For more information, visit https://clevertap.com/ or follow us on Linkedin and X. Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.