Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
- Uses information on end user needs to develop solutions that optimize the client experience; i.e; those that are personalized, innovative, engaging and easy to utilize and navigate
- Creates documentation and in-product help content that help users to use DTCC products most efficiently, ensuring accuracy and quality of all deliverables and adhering to standards established by DTCC Learning
- Maintains detailed, updated knowledge of relevant DTCC products, services and designated business line strategies and priorities.
- Maintains working relationships and uses a consultative approach with Product Management, Sales, RM and other stakeholders and colleagues for information share and to improve client experience
- Manages a high volume of projects and priorities independently, in close collaboration with multiple stakeholders and other writers.
- Keeps up-to-date with and applies emerging & current learning/documentation/curation trends as well as best practices
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
- Minimum 3 years working in the securities industry preferred
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What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
