At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
Overview:
We are seeking a seasoned Senior Technical Writer to create clear, accurate documentation for our financial software products. The role requires strong adherence to established terminology, style guidelines, and editorial standards to ensure consistent, high‑quality content.
The writer should adapt to simplifying complex database concepts for developers, partnering with engineering teams to document new features, build tutorials, refine information architecture, and maintain technical accuracy. Hands‑on experience with databases is essential. We are looking for someone passionate about producing documentation that empowers developers, DBAs, and platform teams.
Key Responsibilities:
- Create, update, and maintain functional, technical, and user documentation for financial software systems within defined timelines.
- Collaborate closely with Product Management, Business Analysts, Development, and QA teams to gather detailed requirements and technical insights.
- Ensure documentation aligns with corporate style guides, terminology standards, and editorial quality benchmarks.
- Edit and refine presentations, release notes, and other customer-facing materials.
- Create diagrams, examples, code snippets, and conceptual overviews to improve clarity and usability.
- Organize and manage documentation projects using industry-standard tools and methodologies.
- Incorporate AI-driven tools and techniques to enhance documentation efficiency and accuracy.
- Develop and maintain API documentation for internal and external developer audiences.
- Ensure all content supports regulatory compliance and financial industry standards.
- Work on detail‑oriented and passionate about databases.
- Experience reading and understanding database source code, schemas, or backend architecture
- Experience contributing to open‑source documentation, especially PostgreSQL or similar DB systems.
- Ability to write clear, structured, and concise technical content for developers, DBAs, and DevOps audiences. Proficiency with Git or similar version‑control systems.
Required Qualifications:
- Minimum 5-8 years of experience as a Technical Writer in a software development environment, documenting databases or backend systems
- Proven ability to produce technically complex documentation for enterprise-level applications.
- Strong skills in information gathering from busy Subject Matter Experts (SMEs).
- Expertise in Microsoft Word and proficiency in other documentation tools.
- Hands-on experience with MadCap Flare for authoring and publishing structured content.
- Experience in API documentation (REST, SOAP, or similar) and related tools.
- Familiarity with AI-assisted documentation tools and workflows.
- Excellent command of English writing and editing skills.
- Financial domain knowledge is a strong advantage.
Preferred Skills:
- Knowledge of single-sourcing strategies and content reuse.
- Understanding of version control systems (e.g., Git).
- Ability to work with XML/HTML and structured authoring principles.
- Experience with content management systems (CMS).
- Familiarity with Agile development environments.
Personal Skills:
- Detail-oriented and thorough in approach.
- Proactive, creative, and adaptable to changing priorities.
- Strong interpersonal and communication skills for effective collaboration.
- A team player who thrives in cross-functional environments.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Skills Required
- 5-8 years of experience as a Technical Writer in a software development environment
- Experience documenting databases or backend systems
- Proven ability to produce technically complex documentation for enterprise-level applications
- Strong skills in information gathering from Subject Matter Experts
- Expertise in Microsoft Word and proficiency in other documentation tools
- Hands-on experience with MadCap Flare
- Experience in API documentation
- Excellent command of English writing and editing skills
Finastra Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Finastra and has not been reviewed or approved by Finastra.
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Leave & Time Off Breadth — Leave is positioned as flexible/“unlimited” in many roles, which can support work-life balance when team norms allow it. Hybrid/flexible working is also framed as a core part of the overall rewards experience.
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Parental & Family Support — Parental leave is described as relatively generous in the US, with multiple references to roughly three months (or around 12 weeks) fully paid and equal leave for mothers and fathers. This is repeatedly highlighted as a meaningful component of the benefits package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through offerings like an Employee Assistance Program and TaskHuman coaching, alongside volunteering time off and employee networks. These programs broaden total rewards beyond cash compensation.
Finastra Insights
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally. We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services. Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry. We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them. Come join the future of Fintech, and make your world. OPEN.
