Senior Technical Writer

Key Responsibilities

• Lead documentation strategy for both customer-facing and internal documentation across our SaaS platform.
• Write, update, review, and publish product documentation (e.g. Online content, guides, Release Notes, Technical documents).
• Pioneer AI-enhanced documentation workflows using tools like ChatGPT, Claude, and other LLMs to dramatically accelerate content creation.
• Collaborate closely with Product Managers to transform product specs and requirements into clear, actionable documentation. 
• Partner with Engineering, Support, and CSM to ensure documentation meets diverse stakeholder needs.
• Audit, restructure, and modernize existing documentation to improve findability and usability. 
• Build reusable templates, style guides, and processes that scale across the organization.
• Train and mentor team members on AI-powered documentation best practices.
• Analyze documentation metrics to identify gaps and continuously improve content quality.
• Manage multiple documentation projects simultaneously in a fast-paced environment. 
• Act as the bridge between technical complexity and user clarity.

Skills and Qualifications:

• What You'll Bring:
Required:
• 7+ years of technical writing experience in SaaS companies. 
• Proven track record of creating high-quality documentation for complex software products.
• Strong technical aptitude with ability to quickly understand APIs, integrations, and technical architecture.
• Excellence in written communication with ability to adapt tone for different audiences (developers, end-users, internal teams).
• Full professional proficiency in both French and English.
• Experience working in fast-paced, agile environments with shifting priorities.
• Demonstrated ability to deliver high-value documentation that measurably improves customer outcomes. 
• Self-starter mentality with strong project management and organizational skills. 
• Collaborative mindset with excellent stakeholder management abilities.
Preferred:
• Experience with Salesforce ecosystem.
• Hands-on experience using AI tools (ChatGPT, Claude, Gemini, etc.) for content creation.
• Track record of establishing documentation processes and standards from scratch.
• Experience training or mentoring other writers.
• Familiarity with documentation platforms (Confluence, Notion).
• Background in developer documentation (APIs,integration guides).

Why Join Us

• Be at the forefront of AI-powered documentation transformation.
• High-impact role where your work directly influences customer success and product adoption.
• Opportunity to build and shape documentation practices across the company.
• Collaborative culture with cross-functional visibility.

Conditions:

• Full time permanent contract position,
• Based in Paris (75002),
• Hybrid: 3 days in the office / 2 days remote work.