Senior Technical Writer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

TouchNet, a Global Payments Company, is seeking a highly-organized, goal-oriented Technical Writer to join our Technical Writing Team. In this position, you will work as part of the Technical Documentation team to create and maintain documentation that efficiently and effectively transfers knowledge to relevant audiences. The Technical Writer applies technical writing best practices to design, test, and refine documentation that supports our products and internal processes. As part of the Technical Documentation team, this position plays an important role in improving external customer experience by providing clear, easy-to-understand materials to help users set up and use our products and services.

Key Responsibilities:

• Deliver high-quality documentation in a variety of media; documentation includes:

  • Product manuals

  • Company policies and compliance documents

  • Online help articles

  • Customer bulletins 

  • Client Community updates

  • Product Data Sheets  

• Conform to departmental style guidelines and ensure documentation meets the needs of the business and the audience

• Adhere to departmental processes for the development, management, and control of documentation

• Manage Client Community pages to ensure that documentation is accurate, up to date, and relevant

• Work closely with the Product Management team and Product Development teams to stay up to date on current software requirements

• Work with other departments to acquire and disseminate information in a timely manner

• Adapt to changing business needs and changing industry practices to ensure that TouchNet documentation always meets the needs of the business and the audience

• Research, analyze, organize, design, and develop the presentation of technical information

• Edit documentation and other information products for non-documentation colleagues

• Pursue job/career-related learning outside of the scope of assigned tasks, for example, classes, reading

• All other duties as assigned

Qualifications

• Degree in Computing, Technical Writing, Communications, or related field, or equivalent industry experience

• Good understanding of the documentation lifecycle

• Structured approach to documentation planning and design

• Familiarity with common web technologies 

• High level of writing proficiency

• Ability to analyze and organize complex material

• Adapt easily to new technologies, methodologies, and writing techniques; advocates for change when necessary

• Strong ability to successfully manage concurrent deliverables on time and with quality within fast-paced environment and under deadlines 

• High level of competence with MS Office and the Google suite

• Excellent oral and written communication skills 

• Competent with HTML, CSS, and XML

• Familiarity with Salesforce is a plus

• Experience with technical writing tools such as: Adobe Acrobat, Madcap Flare, Document Management Systems, Content Management Systems and Wikis is a plus

• Experience in a software development or payment industry environment is a plus

• Experience writing for an international audience is a plus

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].