Senior Technical Writer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technical Communications Services team is a part of a global community of problem solvers and innovators helping to reshape the future of commerce. Visa operates the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll be part of a team that works on complex distributed systems and tackles massive-scale problems centered on new and existing payment flows, business and data solutions, and B2B value-added services.

The Opportunity:

We are looking for a versatile, curious, and energetic Senior Technical Writer to join our passionate and dedicated team.  We are the backbone for delivering and evolving technical writing solutions at Visa and we thrive on solving complex challenges on a global scale! As a technical writer with TCS, you will be an integral part of a multi-functional team inventing, designing, building, commercializing, and supporting products that reach a truly global customer base.  The TCS approach to technical documentation is based on GenAI-powered efficiency, semantically-economical DITA XML, and a passion for user-centered outcomes.

You will face big challenges and question the status quo, changing the way payments products are developed at Visa! Come join us and see your efforts shape the digital future of payments.

Essential Functions:

• Create and maintain the technical documentation that helps B2B clients and Visa staff understand how to implement and support Visa products.
• Support diverse end-user personas, including API developers, business users, SDK developers, mainframe developers, users of UI-based products, and internal staff.
• Use and enhance GenAI-powered solutions that drive the efficient creation of high-quality documentation.
• Support omni-channel publishing that gets the right content to the right user through the right channel.
• Build deep cross-functional partnerships (product managers, Client Services, architects, engineers) to identify and clarify requirements, understand business needs, and deliver required documentation.
• Identify systems, architectures, and tools that support the requirements for documenting Visa products.
• Passion for learning about the products you document.
• Informally mentor others.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Advanced proficiency in technical writing skills.
Demonstrated leadership in areas of expertise, both functionally and cross-functionally.
4+ years of experience solving documentation problems using structured authoring approaches.
1+ years of technical documentation creation for software products, preferably APIs and/or SDKs
Demonstrated track record as a self-motivated, life-long learner in the field of technical writing and related technologies.
Experience with API documentation standards (REST, OpenAPI, JSON)
Experience using and enhancing large-scale, enterprise-class content creation, maintenance, and publication solutions.
Experience using GenAI to create documentation.
Experience optimizing content for GenAI consumption.
Expertise with technologies related to technical writing, such as Git, Adobe Experience Manager, DITA, Markdown, Swagger, Redoc, Javadoc, Doxygen, Jekyll, XSL.
Amazing written communicator.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 129,200.00 to 187,350.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.