Marqeta is looking for a Senior Technical Writer to help create content for a developer audience. Technical writers at Marqeta work with the Product, Engineering, and Design teams to provide developer guides, API reference documentation, tutorials, and inline UI text for developers and administrators who use the Marqeta platform to develop payment card programs.
We work Flexible First. This role can be performed remotely anywhere within the Toronto Metro or Vancouver Metro areas in Canada. We’d love for you to join us!
The Impact You'll Have
- Write clear and helpful documentation for developers, analysts, managers, and other specialists who use the Marqeta platform and APIs to make and manage payment card programs.
- Evaluate documentation tasks, analyze audience needs, and draft updates to customer-facing documentation.
- Work closely with engineers, product managers, and other team members to gather information, test functionality, and obtain technical reviews.
- Participate in a writing team’s efforts to establish style and process guidelines and to choose and use good tools for writing and publishing documentation.
- Collaborate with cross-functional teams to align on the docs roadmap, ensuring the team is aligned to the highest priority needs.
- Create a high-performing team culture where team members are supported, standards are consistently upheld, people are treated with respect, and everyone feels a sense of belonging.
Who You Are
- Bachelor’s degree in engineering or computer science, or a related field, with at least 5-10 years of experience in technical writing for developer audiences.
- Experience with RESTful APIs, Swagger/OpenAPI or a similar framework, code commenting tools, and/or source code repositories.
- Ability to read and understand JSON/JavaScript source code.
- Familiarity with creating and publishing API reference documentation.
- Experience in Fintech, Banking, or Payments.
- Ability to communicate effectively with technical and non-technical stakeholders in the Marqeta organization.
- Proficiency with authoring, CMS, and task management tools, such as Jira, GitHub, and Markdown.
- Ability to work independently, to collaborate, and to balance multiple projects.
- Knowledge of technical writing standards and familiarity with common style guides.
Nice-To-Haves
- Familiarity with Postman (or similar tool) and creating collections.
- Knowledge of backend API implementation patterns and partner-facing integration needs.
- Experience with improving documentation discoverability, structure, or usability.
- Experience with applying AI-based tools to production documentation pipelines.
- Previous experience as a developer or product manager.
- Experience with docs-as-code and with workflows for generating reference API docs from source code.
Your Manager
- Sarah Dulski
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 78,600 - 98,300
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.
Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.
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What We Do
Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions, and manage payment operations in real-time.
We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta is certified as a 2021-2022 Fortune Great Place to Work, highlighting our company culture and open and collaborative work environment. We power possibilities for our customers and each other by bringing the brightest talent together to do the best work of our lives.
Why Work With Us
Marqeta strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.
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