The Role
About the Role
We are looking for experienced Senior Technical Writers with 5—10 years of experience and a strong background in the telecommunications industry to join our growing documentation team. This role is ideal for professionals who are enthusiastic about simplifying complex technical information and delivering high-quality, user-centric content.
As a Senior Technical Writer, you will play a key role in shaping the documentation experience for our users. You will collaborate with cross-functional teams to produce clear, accurate, and engaging content that supports our products and services.
This role involves working closely with cross-functional teams, including Product Line Management (PLM), Engineering, QA, and Professional Services, to create high-quality, user-centric documentation that supports our telecom products and services.
Key Responsibilities
• Own and manage end-to-end documentation for key product areas.
• Develop and maintain a wide range of technical content, including the following:
Feature Description Documents
Customer Requirement Documents (CRDs)
Counters/Alarms/KPI Documents
User Manuals/Product Manuals
Installation Guides
MOPs (Method of Procedures)
Test Plans and Test Exit Reports
API Documentation
Knowledge Base Articles
Troubleshooting procedures
• Translate complex technical concepts into clear, concise, and engaging content.
• Collaborate with engineers, product managers, and PoCs to gather accurate information.
• Attend customer meetings to capture and translate requirements into documentation.
• Ensure all documentation aligns with company branding, style guidelines, and industry standards.
• Edit and revise existing documentation as needed.
• Create visual content such as diagrams, flowcharts, and infographics using tools like Visio, Lucidchart, Adobe Photoshop, or Illustrator.
• Contribute to content strategy and continuous process improvements.
• Manage multiple documentation projects under tight deadlines.
• Take ownership of the documentation component of the user experience.
• Proactively identify and address documentation challenges and opportunities.
Required Qualifications
• Bachelor's degree/master’s degree in engineering, technical writing, communications, or a related field, preferably with telecommunication knowledge.
• 5—10 years of experience in technical writing, preferably in the telecommunications domain.
Core Competencies
• Excellent written and verbal communication skills.
• Proficiency with XML-based authoring tools (Examples such as oXygen, ArborText, MadCap Flare).
• Experience with content management systems (CMS) and version control tools such as Perforce, Vasont, Astoria, XDOC, GIT, AEM, CVS/SVN, or others.
• Strong understanding of telecom technologies, protocols, and standards.
• Familiarity with API documentation and developer-focused content.
• Technical Proficiency in API documentation using tools such as Swagger/OpenAPI.
• Experience with Agile development environments.
• Strong diligence, time management, and organizational skills.
• Ability to work independently and across global teams and time zones.
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The Company
What We Do
At Parallel Wireless, we believe that software has the power to unleash amazing opportunities for the world. We disrupt the ways wireless networks are built and operated. We are reimagining how hardware, software and the cloud work together to change deployment economics for our customers. Our ALL G O-RAN software platform forms an open, secure and intelligent RAN architecture to deliver wireless connectivity, so all people can be connected whenever, wherever, and however they choose. We are engaged with over 50 global MNOs and have been recognized with over 74 industry awards. At the core of what we do is our team of Reimaginers who value innovation, collaboration, openness and customer success. For more information, visit: www.parallelwireless.com.
