Senior Technical Writer

The Company

At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide tools called APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.

Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.

The Team

The Product team is seeking a Senior Technical Writer to lead the strategy, execution, and improvement of Nylas’ product documentation. This highly collaborative role works closely with product, engineering, and other key stakeholders to create world-class documentation that developers love and rely on.

As the Senior Technical Writer, you will build efficient systems to manage work streams such as issue reports and the rollout of documentation for new API features and tools. You excel at managing stakeholder relationships, setting clear expectations, and driving documentation initiatives from concept to completion. Your ability to create clear, concise, and engaging technical content makes you an invaluable asset to the team.

If you’re excited about shaping the future of documentation for a rapidly growing API platform and delivering impactful results, we want to hear from you!

What You'll Do

• Learn the ins and outs of our existing product lines, as well as understand the vision we’re driving and executing against today.
• Work with stakeholders to create a future vision for Nylas Documentation, and collaborate with the rest of the technical writing team on a roadmap to get there.
• Establish a partnership with our Developer Advocates, SDK team, Product team, Engineering team, and others to create the documentation our developers need.
• Build sample code, demos, and code tutorials that closely match our target customers’ use cases.
• Create a polished and delightful docs experience for developers who are integrating with the Nylas platform.
• Re-evaluate existing documentation to help drive outcomes for Nylas and the developers & products that use our APIs.

What You Must Bring

• Experience: A minimum of 5 years in technical writing, specifically crafting comprehensive documentation for developer audiences. Proven track record in producing high-quality developer-oriented documentation.
• Technical Proficiency: Demonstrated ability to read and write code, with hands-on experience in server-side languages such as Node.js, Java, Ruby, or Python. Familiarity with cloud computing concepts and technologies is advantageous.
• Documentation Tools: Proficiency in authoring documentation using Markdown. Experience with XML-based publishing systems and working with XML, HTML, and content publishing tools is beneficial.
• Empathy and User-Centric Writing: A strong ability to empathize with users, enabling the creation of content tailored to diverse needs and learning styles. Experience in designing and delivering content solutions that meet the needs of technical business customers is preferred.
• Open Source Collaboration: Experience engaging with open source communities, including contributing to or managing open source projects. Familiarity with using and following a style guide is also valuable.
• Communication and Collaboration: Exceptional written and verbal communication skills, with a demonstrated ability to collaborate effectively with cross-functional teams, including developers, engineers, product managers, and usability experts. Experience working directly with software engineering and development teams is advantageous.
• Analytical Skills: Strong analytical abilities to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures is essential.
• Adaptability: A proactive approach to learning new tools, programming languages, and techniques, with the flexibility to adapt to a fast-paced and ever-changing environment. Passion for learning new tools, programming languages, and techniques is highly valued.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy and consistency across all documentation materials. Ability to deliver high-quality documentation paying attention to detail is crucial.
• Educational Background: A bachelor's degree in Technical Communication, Computer Science, English, or a related field is preferred. Equivalent experience will also be considered.

Perks/Benefits

• Healthcare: Extended healthcare coverage for you and your family
• Unlimited Paid Time Off (PTO): We take this very seriously as we care about the well-being of our employees
• RRSP with 3% employer contribution
• Education Stipend: $1,250 annual education & development benefit
• Cell Phone: $60 per month stipend towards cell phone reimbursement
• Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)

Interview Plan

• Round 1: 60 minute Google Meet interview with the hiring manager.
• Round 2: 60 minute take home assignment to be followed by a 30 minute Google Meet discussion with a team member.
• Round 3: Three (3) 30 minute Google Meet interviews with various team members (max 2 hours).

During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the "what," "why," and "how" behind your contributions.

The estimated base salary range for this position is $85,000 CAD to $105,000 CAD. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.