Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
About the jobOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
As a Senior Technical Writer , you will own end‑to‑end documentation for complex enterprise applications, using GenAI‑assisted workflows and structured authoring to scale quality, consistency, and speed. You’ll partner closely with Product, Engineering, UX, and Customer Success to deliver documentation that functions as part of the product experience.
What You’ll Do (Key Responsibilities)
- AI-Driven Content Strategy: Leverage Generative AI tools to automate documentation processes, improve content accuracy, and accelerate content development velocity.
- Documentation Development: Create, review, and maintain high-impact product documentation, including user guides and release notes for complex enterprise software.
- Cross-Functional Collaboration: Partner with Product Managers, Engineers, Customer Success Managers, and UX designers to align documentation with product roadmaps and user needs.
- Workflow Innovation: Identify opportunities to reduce manual effort through AI, such as implementing AI-driven analytics to identify content gaps.
- Governance and Standards: Ensure all content adheres to writing style guides and maintains high standards of quality, consistency, and accuracy.
Required Skills And Experience
Documentation and domain experience
- 5+ years creating documentation for enterprise software (ERP/CRM/large‑scale business applications).
- Working knowledge of CRM platforms such as Salesforce, Siebel, PeopleSoft, or Oracle.
- Proven ability to deliver high‑quality documentation with broad objectives and minimal supervision.
Technical communication excellence
- Strong command of information development: content planning, authoring, review, publishing.
- Deep understanding of technical writing principles such as topic‑based authoring, minimalism, and task‑oriented design.
- Experience with structured authoring, modular content development, single‑sourcing, and content reuse.
- Excellent written and verbal communication with high attention to detail.
- Strong technical aptitude; able to learn complex systems quickly and accurately.
- Strong time management and ability to deliver across parallel workstreams.
Tools and standards
- Hands‑on experience with structured authoring tools such as Arbortext Editor.
- Experience working with one or more style guides (e.g., Microsoft Manual of Style).
- Exposure to SaaS / cloud‑based business applications.
AI and modern documentation
- Practical experience with AI‑assisted writing (drafting, summarization, editing, optimization) with strong judgment and accountability.
- Ability to apply AI responsibly to improve quality, consistency, speed, and reuse.
- Comfortable experimenting with new tools and continuously improving documentation workflows.
Nice to Have
- Advanced experience with Arbortext Editor.
- Exposure to Agile/Scrum development environments.
- Experience using analytics, feedback loops, or content performance signals to improve documentation effectiveness.
How To Stand Out (What To Include)
- Portfolio, writing samples, or a public knowledge base/tech blog.
- A short note on your favourite product documentation and why it works (structure, clarity, IA, visuals, tone, task flow, etc.).
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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Skills Required
- 5+ years creating documentation for enterprise software, such as ERP, CRM, or large-scale business applications
- Working knowledge of CRM platforms such as Salesforce, Siebel, PeopleSoft, or Oracle
- Ability to deliver high-quality documentation with broad objectives and minimal supervision
- Strong command of information development, including content planning, authoring, review, and publishing
- Understanding of topic-based authoring, minimalism, and task-oriented design
- Experience with structured authoring, modular content development, single-sourcing, and content reuse
- Excellent written and verbal communication skills with strong attention to detail
- Strong technical aptitude and ability to learn complex systems quickly
- Strong time management and ability to deliver across parallel workstreams
- Hands-on experience with structured authoring tools such as Arbortext Editor
- Experience working with one or more style guides, such as the Microsoft Manual of Style
- Exposure to SaaS or cloud-based business applications
- Practical experience with AI-assisted writing, including drafting, summarization, editing, or optimization
- Ability to apply AI responsibly to improve documentation quality, consistency, speed, and reuse
- Advanced experience with Arbortext Editor
- Exposure to Agile or Scrum development environments
- Experience using analytics, feedback loops, or content performance signals to improve documentation
- Portfolio, writing samples, public knowledge base, or technical blog
PTC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PTC and has not been reviewed or approved by PTC.
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Healthcare Strength — Healthcare options are frequently described as solid, with medical, dental, and vision plans seen as a strong component of the package. Feedback suggests overall benefits are viewed favorably and contribute meaningfully to satisfaction.
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Leave & Time Off Breadth — Paid time off is often characterized as generous, with initial allotments and holidays commonly cited as strengths. Flexibility and work-from-home options are also viewed positively and support work-life balance.
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Retirement Support — Retirement programs, including a 401(k) with match, are seen as competitive and helpful. Feedback suggests these financial benefits bolster the perceived overall value beyond base salary.
PTC Insights
What We Do
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
