Location: Hawthorn, VIC – Hybrid
Employment Type: Full-time
Reports to: Product Operations Manager
About Inlogik:
Inlogik is a global leader in Corporate Credit Card and Expense Management solutions, supporting organisations across 30+ countries.
The Role:
We are looking for an experienced Senior Technical Writer to own our product documentation and help customers and internal teams understand and use our products effectively.
You will be the central point of contact for product documentation, managing content from initial request through to publication. Working closely with Product teams, SMEs, Account Management and other stakeholders, you will turn complex product information into clear, practical and user-friendly content. You will also lead the ongoing improvement of our online help and documentation processes.
Key Responsibilities:
- Own and coordinate the end-to-end documentation lifecycle.
- Manage documentation priorities, timelines, feedback and approvals.
- Create and maintain user guides, short guides and admin guides using MadCap Flare.
- Apply single-source authoring principles across multiple products, configurations and brands.
- Create and maintain internal documentation in Confluence.
- Gather information from SMEs, JIRA tickets, product demonstrations and existing content.
- Rewrite product release notes into clear, customer-friendly content.
- Lead the development and improvement of online help.
- Review and quality-assure documentation produced by others.
- Maintain consistent terminology, style and content quality.
- Work proactively with stakeholders across Australia, UK, USA and New Zealand.
About You:
- 5+ years' experience in technical writing.
- Experience coordinating multiple documentation projects.
- Strong stakeholder management and communication skills.
- Excellent writing, editing and proofreading skills.
- Advanced Microsoft Word skills.
- High attention to detail and a strong focus on quality.
- The ability to manage competing priorities and changing requirements.
- The ability to quickly learn new products, software and workflows.
- A proactive, organised and autonomous approach.
Desirable
- MadCap Flare or another single-source authoring system.
- SaaS, finance or fintech experience.
- JIRA and Confluence.
How to Apply
If you're an experienced Technical Writer ready to take the lead in managing and improving product documentation, we'd love to hear from you.
Inlogik is committed to diversity, equity and inclusion and welcomes applications from people of all backgrounds.
Skills Required
- 5+ years of experience in technical writing
- Experience coordinating multiple documentation projects
- Strong stakeholder management and communication skills
- Excellent writing, editing, and proofreading skills
- Advanced Microsoft Word skills
- High attention to detail and strong focus on quality
- Ability to manage competing priorities and changing requirements
- Ability to quickly learn new products, software, and workflows
- Proactive, organized, and autonomous approach
- Experience with MadCap Flare or another single-source authoring system
- SaaS, finance, or fintech experience
- Experience with JIRA and Confluence
What We Do
Inlogik is a global leader in intelligent spend and card management solutions, empowering organisations and financial institutions to take control of their financial operations with greater speed, accuracy, and insight. With over 20 years of innovation, we help businesses streamline workflows, reduce manual effort, and make smarter decisions with data and automation. Our flagship solution, ExpenseMe, redefines expense management. Designed for visibility, compliance, and ease of use, it automates the entire expense lifecycle. From submission and approval to reconciliation and reporting. With mobile receipt capture, policy enforcement, multi-level approvals, and seamless ERP and card integrations, finance teams gain full control over business spend while improving accuracy and compliance. Inlogik also offers a powerful, white-label Card Management Platform that enables banks to modernise and scale their corporate card programs. The platform provides an all-in-one interface for managing the complete card lifecycle. From onboarding to account closure with configurable workflows, secure communication, granular permissions, and deep integration with scheme and processor data. Trusted by leading enterprises, government bodies, and financial institutions worldwide, Inlogik delivers flexible, secure, and scalable solutions that simplify complexity and drive results. Whether you're managing internal expenses or delivering a seamless card experience to clients, Inlogik equips you with the tools to do it smarter.
