We’re looking for a curious, detail-oriented, and AI-forward Senior Technical Writer to help create exceptional content experiences that empower our customers to get the most from Blackbaud solutions. This role combines technical writing expertise with innovative approaches to content development, leveraging AI-assisted tools and automation to deliver accurate, engaging, and scalable documentation. As part of a collaborative team, you’ll partner across product, engineering, design, and customer-facing functions to translate complex functionality into clear guidance that helps purpose-driven organizations achieve greater impact.
In this role, you'll help shape how knowledge is created, delivered, and maintained, while advancing modern documentation practices that improve customer experiences and increase team efficiency through the responsible use of AI technologies.
What you'll do
• Create high-quality user documentation, including online help, tutorials, release content, and knowledge resources using MadCap Flare.
• Accelerate content delivery by leveraging AI-powered tools, agents, prompts, and automation capabilities to improve productivity, consistency, and quality.
• Transform product requirements, technical specifications, and user stories into clear, accessible, and user-centered documentation.
• Partner with product managers, developers, designers, and other stakeholders to gather information, validate content, and ensure documentation accuracy.
• Drive documentation excellence by establishing and maintaining standards for clarity, accessibility, consistency, and usability.
• Manage content development workflows through Azure DevOps and Azure Storage Explorer while supporting efficient documentation lifecycle management.
• Explore, evaluate, and recommend emerging AI technologies and best practices that enhance content operations and customer outcomes.
What you'll bring
• 5+ years of professional technical writing experience, including experience in a senior-level content development role.
• Expertise with MadCap Flare, structured authoring methodologies, and creating customer-facing technical documentation for software products.
• Knowledge of AI-assisted writing tools, prompt development, workflow automation, and content optimization practices that improve documentation effectiveness.
• Understanding of Agile development processes, user story-driven documentation, Azure DevOps, and Azure Storage Explorer environments.
• Experience producing accurate, scalable, and user-focused content while leveraging tools such as Microsoft Copilot, Claude, or similar AI technologies to improve productivity and quality.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 5+ years of professional technical writing experience
- Experience in a senior-level content development role
- Expertise with MadCap Flare
- Experience with structured authoring methodologies
- Experience creating customer-facing technical documentation for software products
- Knowledge of AI-assisted writing tools, prompt development, workflow automation, and content optimization
- Understanding of Agile development processes and user story-driven documentation
- Experience with Azure DevOps and Azure Storage Explorer
- Experience using Microsoft Copilot, Claude, or similar AI technologies
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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